Job Description

Job Description

SCOPE:

Under the direction of the Information Services Director support the entire Crotched Mountain end user community for computer and phone hardware, software, network connectivity, e-mail, and any other necessary Help Desk support.

QUALIFICATIONS:

• Bachelor Science degree in computer sciences or equivalent experience
• 2-3 years in an IT support role involving hardware, software, networking, and IP phone systems
• Strong customer service orientation
• Excellent analytical skills and problem solving
• Effective communication skills
• Demonstrated ability to handle multiple tasks

SCHEDULE:

• Monday – Friday 8:00-4:30
• Occasional off-hours may be required

PRIMARY EXPECTATIONS:

• Advanced Microsoft Office Suite
• Computer hardware diagnostics and repair
• Network Hardware
• VPN and Remote Desktop management
• Management of mobile devices
• Windows Active Directory
• Phone equipment diagnostics and repair
• End user training

PRIMARY COMPETENCIES:

First-Level Help Desk End User Support

• Receive calls or work orders and respond with technical assistance
• Evaluate and assign work order in work order tracking system

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year