POSITION DESCRIPTION

Healthcare isn't just changing. It's growing more complex every day. ICD - 10 Coding replaces ICD - 9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that's what fueled these exciting new opportunities. Who are we? OPTUM360. We're a dynamic new partnership formed by QUEST and OPTUM to combine our unique expertise. As part of the growing family of UNITEDHEALTH GROUP, we'll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide. If you're looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It's an opportunity to do YOUR LIFE'S BEST WORK. SM The CUSTOMER CARE SPECIALIST handles inbound and outbound calls from internal and external customers to respond to inquiries and resolve concerns and questions. Responds promptly and follows up on customer interactions as needed and assists with obtaining missing insurance or diagnosis information utilizing available resources. PRIMARY RESPONSIBILITIES:

• First contact within billing call queue to respond to patient questions / concerns
• Work collaboratively with cross functional teams to resolve patient issues
• Work cooperatively as part of a team environment and assist in other reimbursement functions as needed
• Ability to demonstrate outstanding customer service skills
• Solid organizational skills with the ability to handle conflicting priorities
• Good communication skills / written and verbal, possess critical thinking skills, self - motivated, punctual and reliable
• Perform additional tasks as required

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. REQUIRED QUALIFICATION:

• High school diploma / GED (or higher)
• 1+ year of customer service experience
• Experience in using Microsoft Suite including Microsoft Excel (create, sort, and edit data in spreadsheets), Microsoft Word (ability to create documents and complete mail merging), Microsoft Outlook (ability to manage email, calendar, and task lists)

PREFERRED QUALIFICATIONS:

• Bilingual - English and Spanish
• Call center experience
• Experience with health insurance programs

SOFT SKILLS:

• Basic Mathematical skills
• Demonstrate strongPC navigation and analytical skills, prioritization, and time management skills
• Must be flexible, able to effectively multi - task, and work effectively in a fast - paced, high volume work environment, dependable and possess the ability to work well with independently as well as part of a team
• Outstanding interpersonal, verbal, and written communications skills

CAREERS WITH OPTUMINSIGHT. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do YOUR LIFE'S BEST WORK. SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

A Fortune 6 company, we're focused on helping people live healthier lives while making the health system work better for everyone. Here, we seek to empower people with the information, guidance and tools to make personal health choices. We work harder and we aim higher. We expect more from ourselves and each other. And, at the end of the day, we’re doing a lot of good for more than 142 million people worldwide.