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Customer First Representative

Learn more about UnitedHealth Group
UnitedHealth Group

UnitedHealth Group

Customer First Representative

Wausau, WI
Full Time
Paid
  • Responsibilities

    Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing YOUR LIFE'S BEST WORK.

    Positions in this function are responsible for providing expertise, claim processing and customer service for short and long term disability claims. Authorizes the appropriate payment or refers claims to case managers for further review.

    PRIMARY RESPONSIBILITIES:

    • Conduct data entry
    • Claim analysis
    • Customer support
    • Customer communications, both written and verbal

    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

  • Qualifications

    REQUIRED QUALIFICATIONS:

    • High School Diploma / GED (or higher)
    • 6+ months customer service experience in a professional office or call center environment
    • Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
    • Experience with Microsoft Word, Microsoft Excel and Microsoft Outlook with the ability to edit, save and send documents, spreadsheets and manage emails and calendars
    • Ability to work from 8:30am - 5pm M - F with some Saturdays as necessary

    Preferred REQUIREMENTS:

    • Healthcare or Social Service experience
    • Bilingual Spanish - speaking skills

    PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

    • Extended periods of sitting at a computer and use of hands / fingers across keyboard or mouse
    • Office environment

    CAREERS AT UNITEDHEALTHCARE EMPLOYER & INDIVIDUAL. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is YOUR LIFE'S BEST WORK.SM

  • Industry
    Hospital and Health Care
  • Fun Fact
    UnitedHealth Group is working to create the health care system of tomorrow.
  • About Us
    Our mission is to help people live healthier lives and to help make the health system work better for everyone. A Fortune 6 company, we're focused on helping people live healthier lives while making the health system work better for everyone. Here, we seek to empower people with the information, guidance, and tools to make personal health choices. We work harder and we aim higher. We expect more from ourselves and each other. And, at the end of the day, we’re doing a lot of good for more than 142 million people worldwide. Our biggest point of differentiation is our people - and the collective talent, energy, intelligence and drive our force of 305,000 individuals around the world bring to our mission every single day. So, how do we do it? With our every action, interaction, and intention that demonstrates the five fundamental values that guide everything we do: • Integrity • Compassion • Relationships • Innovation • Performance Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.