POSITION DESCRIPTION

Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing YOUR LIFE'S BEST WORK.SM This is your chance to take your customer service career to the next level. At OPTUM, we're changing the way health care works for the better and we want motivated people like you to join us. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing YOUR LIFE'S BEST WORK.SM As a CUSTOMER SERVICE / CORRESPONDENCE REPRESENTATIVE, you will be scanning documents received for 19 facilities. You will also help field calls to back up the Customer Service Representatives, as needed. This position requires the utmost confidentiality as it relates to patients medical information.

This position is full-time (40 hours/week) Monday- Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (8:00am-4:30pm). It may be necessary, given the business need, to work occasional overtime. Our office is located at 3215 PROSPECT PARK DRIVE RANCHO CORDOVA CA 95670.

PRIMARY RESPONSIBILITIES:

• Review incoming correspondence
• Review and respond to insurance company requests which includes; pulling medical records, itemized statements, explanation of benefits as requested by insurance companies, and note and update Optum360 internal system documenting requested information
• Scan all correspondence received into Electronic Data Imaging system
• Perform other related duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

REQUIRED QUALIFICATIONS:

• An education level of at least a High School Diploma / GED OR 10+ years of equivalent working experience
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• All new hires will be required to successful complete the Customer Service training classes and demonstrate proficiency of the material

PREFERRED QUALIFICATIONS:

• 1+ year Customer Service Representative (CSR) experience or 1+ year experience in an office setting, call center setting or phone support role

SOFT SKILLS:

• Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product
• Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed

CAREERS WITH OPTUM360. At OPTUM360, we're on the forefront of health care innovation. With health care costs and compliance pressures increasing every day, our employees are committed to making the financial side more efficient, transferable and sustainable for everyone. We're part of the OPTUM and UNITEDHEALTH GROUP family of companies, making us part of a global effort to improve lives through better health care. In other words, it's a great time to be part of the OPTUM360 team. Take a closer look now and discover why a career here could be the start to doing YOUR LIFE'S BEST WORK.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

A Fortune 6 company, we're focused on helping people live healthier lives while making the health system work better for everyone. Here, we seek to empower people with the information, guidance and tools to make personal health choices. We work harder and we aim higher. We expect more from ourselves and each other. And, at the end of the day, we’re doing a lot of good for more than 142 million people worldwide.