POSITION DESCRIPTION

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing YOUR LIFE'S BEST WORK. SM As a HEALTHCARE CALL CENTER ASSOCIATE you will be responsible for: scheduling, rescheduling, canceling patients' appointments and pre - registering new patients. Additionally, you will answer patient inquiries, relay pertinent information to the staff / physicians in compliance with the internal booking guidelines and maintain patient confidentiality as per HIPAA guidelines while providing exceptional patient support.

This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (7:00am - 7:00pm). It may be necessary, given the business need, to work occasional overtime. Our office is located at 909 Hidden Ridge in Irving, TX.

PRIMARY RESPONSIBILITIES:

• Schedules / reschedules / cancels appointments: registers new patients; verifies patient demographics and health insurance while updating patient information in designated databases
• Responds to patient / physician / medical offices' general information request and/or inquiries
• Transfer non - applicable calls to appropriate internal departments to ensure patient satisfaction
• Processes online task in an efficient and, timely and accurate manner
• Develop and maintain a working knowledge of all medical specialties as they relate to the position
• Accurately transmit detailed written communications in a clear and concise manner to site staff and physicians via our medical databases
• Adhering to the current system guidelines, policies and procedures when meeting the needs of any and all calls you encounter throughout the work day
• Fully proficient in the technological areas required to perform daily essential duties
• Able to perform additional general office responsibilities as assigned or required
• Handles inbound contacts appropriately by providing a high quality patient experience
• Communicates effectively and in a professional manner

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

REQUIRED QUALIFICATIONS:

• High school diploma / GED (or higher)
• Must have a two (2) year degree or 1 year equivalent contact center or related field required
• Type at least 55 wpm

CAREERS WITH OPTUM. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do YOUR LIFE'S BEST WORK. SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

A Fortune 6 company, we're focused on helping people live healthier lives while making the health system work better for everyone. Here, we seek to empower people with the information, guidance and tools to make personal health choices. We work harder and we aim higher. We expect more from ourselves and each other. And, at the end of the day, we’re doing a lot of good for more than 142 million people worldwide.