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Customer Success Associate (Up to $60k)

Nomad Health

Nomad Health

Customer Success Associate (Up to $60k)

New York, NY
Full Time
Paid
  • Responsibilities

    The Customer Success Associate will play a starring role in crafting and implementing Nomad’s customer strategy. This will entail:

    • Working with our customers and tirelessly solving their issues
    • Handling all customer communication via phone, email, and chat
    • Being the eyes and ears of Nomad and always finding opportunities to improve the customer experience
    • Collaborating with the Nomad Product team to translate front-line insights into new products and services
    • Strategically intervening with doctors and recruiters to achieve placements
    • Embracing an “all hands on deck” culture

    In your first six weeks at Nomad you will:

    • Gain a thorough understanding of the Nomad Health end-to-end experience and business model
    • Develop a deep familiarity with the temporary clinician staffing market, its key stakeholders, and its strengths, weaknesses, and opportunities
    • Understand what motivates people and organizations to engage in this market
    • Understand the various interaction points between doctors and recruiters on the Nomad platform
    • Be responsible for all customer questions and issues via phone, email, and chat
    • Personally facilitate improvement of placement rates via strategic intervention in the Nomad placement engine

    In your first six months at Nomad you will:

    • Have a full understanding of the healthcare staffing market
    • Help design and establish a successful customer success workflow that delights our customers in a timely fashion and improves Nomad’s placement rate
    • Become the Nomad expert on solving customer questions, issues, and complaints

    Of course, over this timeframe, the product and the company’s needs will change, so your role will also evolve with time — with a sharp eye towards your professional development and personal satisfaction.

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  • Qualifications

    About you:

    • You are an energetic, highly-personable, business driver who thrives on delighting customers.
    • You enjoy identifying problems and designing scalable solutions so that future customers have a better experience.
    • You are not in this for the quick win but rather for the ongoing rewards of cultivating customer relationships and building a process that helps our users.
    • You are a strong communicator and have a knack for helping people solve their problems.
    • You are eager to work in a changing, high-growth startup.
    • You have previous customer success experience and ideally some e-commerce experience.
    • You are easygoing and fun to hang out with. We will be spending a lot of time together after all!
    • You have at least 1 year of relevant work experience. It would be great if you have worked in healthcare in some capacity before, but it is not a requirement.
    • Most importantly, you just can’t wait to join our team!
  • Compensation
    $45,000 - $60,000
  • Benefits
    • Nomad offers competitive salary, equity, and full benefits coverage (health, dental, vision) for which Nomad covers a portion of benefits.
    • Nomad offers growth opportunities for all levels and gives you a front row seat at an early stage start-up.
    • We also have a fun and friendly team culture!
  • Industry
    Hospital and Health Care
  • About Us

    Nomad is a revolutionary, tech-driven platform that is simplifying healthcare staffing.

    We built this company to return medicine to its roots. Nomad eliminates the chaotic and inelegant healthcare staffing system of yesterday and replaces it with a simple, modern platform that just works.

    Now clinicians can get back to doing what they do best: caring for patients. And hospitals and clinics can fill critical positions so they can focus on serving their communities.

    Welcome to Nomad. Built by clinicians, for clinicians.