Job Description

SUMMARY

The Data Center Engineer is responsible for the continued management, best-practice operations, uptime, and support of the North American tier-3 data center. This individual will leverage their extensive experience, industry best practices, and vendor relationships to ensure the continued stability and availability to enable the organizations continued growth. This position will oversee the work of data center engineers, architects, and operational personnel and ensure development and adherence to policies, procedures, and practices that conform to company guidelines and objectives. Also responsible for maintaining the operation and maintenance of all electrical, mechanical, security, life safety and monitoring equipment within the mission-critical Data Center facility which is expected to maintain 100% customer availability. Provide data center expertise and coordination for projects requiring data center services. Schedule and coordinate vendor activities required to maintain the facility and complete project requirements. This individual will also work closely with all technical divisions, and establish and maintain vendor, supplier, and city/government partner relationships. In addition to operational support and readiness, this position will be tasked with the continued evaluation of infrastructure efficiency, capacity, and business continuity, while making recommendations for architectural changes, as needed.

ESSENTIAL FUNCTIONS

• Manage a 24x7 Data Center that meets/exceeds established critical SLA's

• Establish mature, documented process that adhere to company security standards and industry best practices

• Improve the organizational DR/BCP capability by Identifying foreseeable recovery risks in order to comply with privacy and information security policies and procedures.

• Maintain facility appearance and integrity

• Conduct routine facility walkthroughs that identify infrastructure risks and performance gaps

• Read and understand drawings and prints including single-lines and floor plans

• Manage scheduled maintenance of electrical, mechanical, life safety and monitoring equipment

• Prepare and validate detailed maintenance plans in accordance with change management guidelines

• Prepare and validation of detailed business justifications in accordance with finance guidelines

• Proactively oversee the monitoring equipment and other critical systems

• Assist in Incident Management events of system degradation or failure, communicating status and resolving the issue quickly

• Respond to engineering requests with technical information for electrical power and mechanical capacity

• Communicate regularly with Executive Management regarding operational readiness and system conditions

• On-call 24x7 for operational support, and onsite rotation for data center incident management and emergency response.

• Technical support for affiliates IT Infrastructure in North America

• Coordinate and deliver technical support and infrastructure improvement projects for affiliates across North America

• Plan and execute on-site field services including site assessments, infrastructure diagnostics, and environmental optimization efforts

• Oversee and implement remote monitoring integration projects, including FMS/BMS upgrades and centralized visibility platforms

• Lead infrastructure upgrade initiatives such as power system improvements (UPS, PDU), thermal optimization (containment, cooling), and facility modernization

• Liaise with global headquarters and affiliate IT teams to ensure alignment on operational standards, architectural consistency, and project milestones

• Develop scopes of work (SOW), coordinate vendor execution, and support budgeting and reporting processes for affiliate-led projects

• Maintain ongoing engagement and follow-up (FU) with affiliate stakeholders to ensure project continuity and successful delivery, regardless of personnel changes

Salary: $100K - $120K/yr. (D.O.E)

Qualifications

• BS degree in electrical engineering, or related field preferred, or equivalent experience
• 10+ years managing a tier-2/tier-3 data center environment (preferably within a global organization).
• 7+ years of experience leading operational and engineering teams
• Superior interpersonal and communication skills
• Experience with StruxureWare Data Center Expert from Schneider Electric
• Experience with StruxureWare Data Operations Center Expert from Schneider Electric
• Experience involving: Business Continuity/Disaster recovery, System Orchestration and Automation, Architectural Standardization, Technology Facility Construction/Expansion.
• Advanced knowledge of 480/208 volt switch boards, transformers, generators, ATS, UPS, VRLA and Li-ion batteries.
• Detailed understanding of Network/telecommunications standards
• Deep experience of Electrical/Mechanical systems, architectural diagrams, UPS standards, Cooling systems, HVAC, Air-Flow Engineering, Power Transfer, Monitoring tools, Cabling Requirements and Diagrams, and PDU's.
• Knowledge of HVAC chillers, cooling towers, CRAC and CRAH units, BMS/FMS, fire detection and suppression
• Troubleshoot electrical and mechanical data center infrastructure enabling the quick identification of root cause solutions to problems
• Data center physical security (badge and biometric readers, CCTV)
• Cross-functional experience collaborating within IT silos.
• Ability to produce consistent and accurate reporting for leadership and partner consumption (both internal and external)
• Experience in a Private Cloud environment with DC orchestration and optimization is preferred.
• Travel to remote affiliate locations for infrastructure power audits, remediation, and installation projects.

CERTIFICATIONS:

• ITIL v3 certification preferred
• CCNA Data Center
• Professional Data Center Certification (ie.DCCA)
• BCP/DRP and/or PMP preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

*** NO C2C ***