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Dental Customer First Representative

Learn more about UnitedHealth Group
UnitedHealth Group

UnitedHealth Group

Dental Customer First Representative

Wausau, WI
Internship
Paid
  • Responsibilities

    Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing YOUR LIFE'S BEST WORK.

    UNITEDHEALTH GROUP is working to create the health care system of tomorrow. Already Fortune 6, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

    Through our family of businesses and a lot of inspired individuals, we're building a high - performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant and built for speed.

    The DENTAL CUSTOMER FIRST REPRESENTATIVE is responsible for answering incoming calls from members / providers regarding their dental insurance while ensuring a high level of customer service and maximizing productivity. Will process dental claims while not on the phone.

    PRIMARY RESPONSIBILITIES:

    • Respond to complex customer calls.
    • Resolve customer service inquiries which could include: claims status and billing and payment issues.
    • Provide excellent customer service.
    • Constantly meet established productivity, schedule adherence, and quality standards.
    • Answer member calls in a professional and courteous manner.
    • Follow up if necessary in a timely manner.
    • Accurately process claims according to documented procedures.
    • Obtain accurate information using multiple resources.
    • Excellent attendance is a must.
    • Ability to work in a production driven environment.
    • Responsible for providing expertise and customer service support to members, customers, and / or providers.
    • Direct phone - based customer interaction to answer and resolve a wide variety of inquiries.
    • Moderate work experience within own function.
    • Supervision / guidance is required for higher level tasks.
    • Training time - frame is approximately five weeks and hours for training are 8:00 a.m.- 4:30 p.m.

    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

  • Qualifications

    REQUIRED QUALIFICATIONS:

    • High School Diploma / GED (or higher)
    • Must be available between the hours of 7:00 a.m. - 7:00 p.m., Monday - Friday.
    • Must be available to work overtime as business needs require.
    • Ability to input data onto Microsoft Excel spreadsheets.
    • Ability to navigate and create emails in Microsoft Outlook.
    • 1+ years of Customer Service experience analyzing and solving customer's problems, OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties.

    SOFT SKILLS:

    • Ability to multi - task, this includes ability to take incoming phone calls; when not on the phone will process claims.
    • Ability to navigate multiple computer programs while on the phone.
    • Ability to remain focused and productive each day though tasks may be repetitive.

    CAREERS AT UNITEDHEALTHCARE EMPLOYER & INDIVIDUAL. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is YOUR LIFE'S BEST WORK.

    Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

    UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

  • Industry
    Hospital and Health Care
  • Fun Fact
    UnitedHealth Group is working to create the health care system of tomorrow.
  • About Us
    Our mission is to help people live healthier lives and to help make the health system work better for everyone. A Fortune 6 company, we're focused on helping people live healthier lives while making the health system work better for everyone. Here, we seek to empower people with the information, guidance, and tools to make personal health choices. We work harder and we aim higher. We expect more from ourselves and each other. And, at the end of the day, we’re doing a lot of good for more than 142 million people worldwide. Our biggest point of differentiation is our people - and the collective talent, energy, intelligence and drive our force of 305,000 individuals around the world bring to our mission every single day. So, how do we do it? With our every action, interaction, and intention that demonstrates the five fundamental values that guide everything we do: • Integrity • Compassion • Relationships • Innovation • Performance Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.