Benefits:

401(k) matching

Competitive salary

Health insurance

Opportunity for advancement

American Family Care (AFC)

Founded in 1982 with a single location, American Family Care (AFC) pioneered the concept of non‑emergency room care, providing treatment for injuries and illnesses in a convenient, lower‑cost setting. Headquartered in Birmingham, Alabama, AFC has grown into the nation’s leading provider of accessible healthcare, with more than 400 company‑owned and franchised centers across the United States, caring for over 3.5 million patients annually.

Position Summary

The Director of Franchise Revenue Cycle Management (RCM) Operations serves as the primary liaison between AFC franchise clinics and Corporate RCM Operations. This role partners closely with franchise owners and internal RCM leaders to resolve issues, drive operational improvements, and optimize revenue cycle performance across the franchise network.

Key Responsibilities

Serve as the primary point of contact between franchise clinics and leadership, and AFC Corporate RCM Operations

Partner with franchise owners and clinic leadership to identify, analyze, and resolve RCM‑related issues

Share and review monthly RCM performance metrics with franchise clinic owners, identifying trends, risks, and opportunities for improvement

Support the transition and implementation of franchise clinics onto AFC’s corporate RCM platform, ensuring a smooth onboarding and adoption process

Collaborate with corporate RCM operations leaders to develop solutions, improve workflows, and drive performance improvements

Provide guidance, best practices, and education to franchise clinics related to revenue cycle processes and performance

Assist with special projects and other duties as assigned

Qualifications

Bachelor’s degree in a related field (Healthcare Administration, Business, Finance, or similar) preferred

Minimum of 5 years of progressive healthcare leadership experience in revenue cycle management environments

Demonstrated experience working with multi‑site healthcare operations, franchises, or physician practice management organizations preferred

Strong understanding of end‑to‑end revenue cycle processes, including billing, coding, collections, payer relations, and denial management

Proven ability to analyze RCM performance metrics and translate data into actionable insights

Excellent communication and relationship‑building skills, with the ability to influence and partner with franchise owners and senior leaders

Strong problem‑solving skills with a collaborative, service‑oriented mindset

Ability to manage multiple priorities in a fast‑paced environment

Proficiency with RCM systems, practice management platforms, and reporting tools

Willingness and ability to travel as needed

This is a remote position.