Riverside Community Care

Love What You Do!

Director of Training and Compliance

Riverside Community Care is seeking a dynamic, systems-driven leader to serve as the Director of Training and Compliance within our Developmental & Cognitive Services Division (DCS). This role is central to building the internal infrastructure that supports program quality, staff development, and regulatory compliance across more than 40 programs. The DTC will lead the design and oversight of division-wide training systems, internal audits, and licensing readiness, ensuring that the right structures are in place to support staff success, documentation accuracy, and program accountability at every level.

This role is about making systems visible, sustainable, and actionable. The Director of Training and Compliance will partner closely with clinical and operational leaders to embed training, compliance tracking, and corrective action planning into daily practice, not just during licensing windows, but year-round. With a focus on transparency, consistency, and workforce readiness, the DTC will help drive a culture where staff are well-equipped, expectations are clear, and quality is both measurable and lived.

The Director of Training and Compliance will:

• Build and manage a division-wide training infrastructure for all staff and leadership roles
• Lead internal audits and spot checks to ensure regulatory and documentation compliance
• Develop dashboards, reports, and escalation systems to track corrective actions and compliance trends
• Maintain the division’s policy library and ensure training alignment with DDS, MassAbility, and agency standards
• Collaborate with AVPs and program leaders to embed training and compliance systems into daily operations
• Champion a culture of continuous learning, safety, and shared accountability

Schedule: Monday - Friday 9am-5pm (40 hrs)

**Why You'll Love Riverside
** We make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Riverside was named a Boston Globe Top Workplace and a best-in-state employer by Forbes.

Benefits include:

• Comprehensive, high-quality health, dental, and vision insurance options
• Flexible Spending Accounts – both medical and dependent care
• Eleven paid holidays
• Separate accruals for vacation (increases with tenure), personal, and sick time
• Tax-deferred 403(b) retirement savings plan
• Employee Assistance Plan / Travel Assistance Plan
• Employee bonus for referrals resulting in hiring
• Discounts to movie theaters, sporting, and entertainment events
• Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee

Learn more about our benefits and culture:

Our Benefits

Our Culture

Hear what employees think about working for Riverside!

Required Skills

• Experience in training systems, compliance, or quality assurance (5+ years required)
• Familiar with DDS regulations and human services best practices
• Skill in audit and tracking systems, performance data, and documentation tools
• A strong communicator with exceptional follow-through and system-building ability
• Comfortable driving results through partnerships, coaching, and visible leadership presence
• Valid driver’s license and regular access to reliable transportation to travel frequently across the state/programs

Required Experience

• Bachelor’s degree in human services, education, healthcare administration, or related field
• At least 5 years of experience in training systems, quality assurance, program compliance, or workforce development

• Experience in training systems, compliance, or quality assurance (5+ years required)
• Familiar with DDS regulations and human services best practices
• Skill in audit and tracking systems, performance data, and documentation tools
• A strong communicator with exceptional follow-through and system-building ability
• Comfortable driving results through partnerships, coaching, and visible leadership presence
• Valid driver’s license and regular access to reliable transportation to travel frequently across the state/programs