PRMO Learning Programs Coordinator (LMS) Duke University and Duke University Health System 139 reviews - Durham, NC ***If you are qualified and would like to be considered, please apply directly to the URL below: *** http://www.hr.duke.edu/jobs/apply/external.php?reqid=100399BR Job Description : *PRMO Learning Center Learning Programs Administrator Summary * The Learning Programs Administrator will be responsible for planning, coordinating, executing, and participating in the establishment and operation of PRMO Learning Center programs, projects and special events. Develop, build, and implement Learning Management System (LMS) strategies in support of PRMOs evolving business and operational needs. Manage daily processes related to organizational LMS and policies related to internal business processes to ensure entity developmental / educational data accuracy and integrity. Job Responsibilities Learning Systems Administration * Manage the content served through the Learning Management System (LMS) including monitoring course content, course publication process and building LMS structures in support of course load procedures. * Develop, design and implement procedures and operating policies for LMS use. Train Learning Center colleagues, leaders, subject matter experts (SMEs), meeting facilitators, etc., in best practices LMS methodology and procedures. * Maintain accuracy of complex LMS processes such as consistent application of course descriptions, curricula configurations, course or class changes and instructor assignments. * Partner with departmental and enterprise course owners to forecast placement of training offerings six to twelve months in advance. Manage the catalog of online, blended, and other learning resources. Create, implement, and maintain monthly calendar for instructorled and elearning courses. * Liaise and collaborate with Duke Health Technology Solutions (DHTS) Enterprise LMS Administrator to communicate system issues and requirements, identify support patterns that represent systemic issues. Collaborate and coordinate efforts to configure, test and implement new LMS functionality in support of Learning Center, PRMOwide, and Health Systemwide business needs. Assignment of Learning * Assign and communicate new hire onboarding curricula specific to revenue cycle job functions within Duke Health enterprise in alignment with new hire effective dates. Administer and maintain user roles to include permissions assignment of profiles. Serve as initial point of contact for questions concerning departmental training programs and registration process. * Maintain liaison and collaboration with key organizational leaders and SMEs to anticipate learning systems delivery needs. Create systems design proposals to meet program needs. * Serve as gateway for all revenue cycle learning and intervention inquiries via all communication sources. Organizational Event Support * Anticipate and provide guidance on program protocol, procedures, and operating polices for the management of facility reservation systems and requests for Learning Center space. Arrange for computing resources, to include mobile classroom configuration. * Coordinate and maintain the Learning Center master schedule for events and training sessions. * Partner with program leaders to develop organizational or departmental resource plans in support of defined learning program objectives. * Collaborate in the planning and execution of organizational events. Enterprise Learning & Compliance Reporting * Partner with Learning Center colleagues to identify required internal and external data sources, (such as Duke LMS Course and Curriculum Completion Data, SAP, HR New Hire Spreadsheet, etc.), to meet organizational and departmental reporting requests. Build reporting solutions in support of departmental process improvement and efficiencies. * Partner in the development and administration of the LMS, training records, and associated templates to ensure staff training documentation is complete. * Generate and distribute LMS reports to Learning Center colleagues and meeting facilitators. Troubleshoot system operational issues and escalate as appropriate * Diagnose and troubleshoot malfunctions and make adjustments to audiovisual equipment to include projection, video equipment, audio equipment, and television equipment. * Monitor usage and performance of the LMS. Performs analysis and troubleshooting to identify potential resolutions for learning applications and / or learner hardware issues. * Perform other related duties incidental to the work described herein. Knowledge, Skills, and Abilities Strong analytical, critical thinking, problem solving, and organizational skills. Excellent interpersonal skills and an ability to work across multiple teams. Demonstrate verbal and written communication skills. Ability to prioritize multiple, competing priorities during high volumes. Proven knowledge, understanding and operation of Learning Management Systems (LMS) strongly preferred. Ability to navigate and troubleshoot A/V systems. Requires standing for periods of time, walking, pushing and full range of motion. Distinguishing Characteristics of this Level N/A The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform jobrelated tasks other than those specifically presented in this description. Minimum Qualifications : Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas?an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. Education Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program Experience Work requires three years of experience in program administration or involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE Degrees, Licensures, Certifications N/A ***If you are qualified and would like to be considered, please apply directly to the URL below: *** http://www.hr.duke.edu/jobs/apply/external.php?reqid=100399BR Job Type: Full-time 12 hours ago - save job