POSITION DESCRIPTION

The EHR Implementation Specialist will assist in the rollout of EHR and Practice Management projects and may function in one or more of the following capacities: training, support for system implementation, workflow re-engineering, change management and go live support. In partnership with team members and in line with the project plan, the Implementation Specialist will interact directly with providers, managers and office staff members and serve as the main point of contact.

PRIMARY RESPONSIBILITIES:

• Develop strategic and focused implementation assessment in accordance to assigned projects
• Participate as a key member of the core implementation team charged with successfully implementing and supporting an EHR system by becoming a Next Gen Certified Professional and subject matter expert in the functionality of the electronic medical records and electronic practice management systems
• Serve as main point of contact and application subject matter expert for the Physician offices during the implementation process and post implementation process; on site go-live support and post implementation phase, including optimization
• Analyze and document current and proposed clinical workflows, as they pertain to the implementation of electronic practice management and electronic medical records software
• Analyze, evaluate and make recommendations and/or alternatives that address existing and potential areas of improvements in physician office operations
• Facilitate the management of end user expectations
• Redesign existing workflows to leverage the NextGen application and document, review and train future state workflows
• Validate and implement customized training curriculum as necessary Document implementation decisions and configuration approach
• Directly and remotely support the physicians and physician office staff in the use of the software
• Play a key role in the planning, design, development and deployment of new application modules and enhancements to existing applications
• Perform and/or coordinate in-depth tests, including unit and integration testing
• Utilize the ticketing software provided to adequately document issues
• Correctly status and prioritize issues
• Resolve issues directly and remotely utilizing training and provided documentation
• Follow established escalation and notification procedures Provide regular status updates to Director of EHR Implementation and/or project manager for all assigned tasks

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

REQUIRED QUALIFICATIONS:

• Undergraduate degree or equivalent experience
• 4+ years of professional experience working in a healthcare environment
• 2+ years of professional experience working in a NextGen EPM or EHR implementation role
• 2+ years of professional experience with electronic physician's office billing systems
• 2+ years of professional experience providing training for adult learners
• 2+ year of professional experience working in an EPM / EHR troubleshooting role
• Experience with issue resolution and / or issue tracking software
• FollowMyHealth / Allscripts experience

MONARCH HEALTHCARE® , is led by doctors who are committed to offering patients the most extensive choices and access to Orange County's leading physicians, hospitals, labs and urgent care centers. This allows patients to get the perfect care in support of their good health. Monarch HealthCare's independent, private-practice physicians are part of a coordinated network that works together to promote excellence in patient care.

What's the first thing that happens when one of the most successful physician groups in Orange County comes together with a global leader in health care? Opportunity. With Monarch HealthCare joining OptumCare and the UnitedHealth Group family of companies, people like you will find increasing levels of challenge, impact and professional success. With a vibrant network of hospitals and urgent care centers, we're changing health care for the better by improving access to afforadable, high quality care, and working together to improve the patient experience. That takes passion commitment, intense focus and the ability to contribute effectively in a highly collaboratve team environment. Are you with us? Learn more about this exciting opportunity to do YOUR LIFE'S BEST WORK. (SM)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

A Fortune 6 company, we're focused on helping people live healthier lives while making the health system work better for everyone. Here, we seek to empower people with the information, guidance and tools to make personal health choices. We work harder and we aim higher. We expect more from ourselves and each other. And, at the end of the day, we’re doing a lot of good for more than 142 million people worldwide.