Benefits:
401(k)
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
POSITION SUMMARY
The Facilities & Operations Associate serves as a versatile operational support professional responsible for maintaining agency facilities, grounds, donation areas, and operational spaces in a safe, clean, organized, and functional condition. This position supports the daily operations of Providence House through facility upkeep, custodial services, grounds maintenance, donation processing, room turnovers, event support, and general operational assistance.
Through a combination of facility care, customer service, and hands-on operational support, this role contributes directly to agency readiness, resident services, safety, and the overall appearance and functionality of Providence House properties.
MISSION ALIGNMENT
All Providence House employees are expected to embody the organization’s mission — to move families from homelessness to independence — and demonstrate the core values of compassion, accountability, excellence, and collaboration in all aspects of their work.
KEY RESPONSIBILITIES
Facility Operations & Maintenance Support
• Maintain the cleanliness, appearance, and functionality of agency buildings and grounds.
• Perform custodial duties including cleaning common areas, offices, classrooms, restrooms, and outdoor spaces.
• Complete room turnovers and prepare residential units for occupancy.
• Assist with minor repairs, preventative maintenance, and facility improvement projects.
• Replace light bulbs, perform basic maintenance tasks, and report larger maintenance concerns.
• Assist with facility inspections and identify potential safety hazards.
Grounds & Property Maintenance
• Maintain outdoor areas including landscaping, debris removal, trash collection, and general grounds upkeep.
• Assist with seasonal property maintenance and beautification projects.
• Ensure entrances, parking areas, sidewalks, and exterior spaces remain clean and welcoming.
Donations & Resource Support
• Assist with receiving, unloading, sorting, organizing, and distributing donated items.
• Maintain organized donation storage and inventory areas.
• Support residents and staff with the movement and distribution of donated goods.
• Assist with donation drives and special collection efforts as needed.
Operational & Event Support
• Assist with agency events, meetings, trainings, and special projects.
• Set up and break down tables, chairs, equipment, and event materials.
• Support various departments with operational needs as assigned.
• Assist with moving furniture, supplies, equipment, and other materials throughout the organization.
Safety & Compliance
• Follow all agency safety policies and procedures.
• Utilize proper lifting techniques and equipment when moving materials.
• Maintain a safe and organized work environment.
• Report safety concerns, hazards, and facility issues promptly.
• Maintain confidentiality and uphold professional standards.
Team Collaboration & Accountability
• Communicate regularly with supervisors regarding facility, grounds, and operational needs.
• Demonstrate flexibility in responding to changing organizational priorities.
• Maintain a positive, professional, and team-oriented attitude.
• Support the mission and values of Providence House through daily service and interactions.