Care Coordinator - PDS Family Health Centers of San Diego 70 reviews -
San Diego, CA Family Health Centers of San Diego (FHCSD) proudly
provides the opportunity for its team members to make a difference in
our community every day. As an established, non-profit organization,
FHCSD has close to 1,500 employees and continues to grow. The rewards of
working at FHCSD are much more than a paycheck and excellent benefits.
It is the impact and contribution to our neighborhoods and community
that our employees value most. Expanding on its vision to be Exceptional
in Every Way, FHCSD is also a national leader among community health
centers through accreditation by the Joint Commission and designation as
a Patient Centered Medical Home (PCMH) by the Joint Commission and the
National Committee for Quality Assurance (NCQA). In addition, FHCSD was
recently awarded the prestigious 2014 Crystal Award for Workplace
Excellence by the San Diego Society for Human Resource Management
(SHRM). Click here to view our accomplishments and awards. We are always
looking for talented and dedicated professionals to join our team!
General Job Description Under general supervision, performs duties
providing case management services to assigned individuals. Participates
in, and supports, the planning, development, implementation, and
evaluation of services in accordance with contractual and departmental
requirements and guidelines. Specific assignments vary depending on
program, grant, and patient demographics, with a focus on providing
community-based healthcare services to the medically underserved. The
Case Manager I offers more intensive case management services to
clients, including creating case plans and formalized goal setting.
Intensive support may be required depending on level of client need
(such as accompanying to appointments, assisting with housing, etc.).
Job Roles * Completes all required documentation accurately, in a timely
manner, and thoroughly in accordance with department standards. Assists
in preparing reports as required. * Completes all required documentation
accurately, in a timely manner, and thoroughly in accordance with
department standards; in addition, documentation complies with patients'
insurance requirements. * Conducts initial and on-going assessment of
client's health and/or support service needs. Sets level of client need.
- Facilitates care transitions between providers, partners, and referral
sources and specialty care providers. Follows-up on referrals within
established timeframes. * Facilitates enrollment of patients in
specialty care and services. Schedules appointments and provides intakes
per department guidelines and productivity goals. Ensures appropriate
intake steps are followed, including eligibility, assessment of needs,
collecting patient data, enrolling in programs, developing care plan,
and other steps as required by department guidelines. * Performs other
duties as assigned. * Provides basic and intensive individual support,
based on client need. Support may include providing interventions,
providing internal and community services referrals, and more intensive
support which may include a home visit . * Tracks, monitors, and
actively manages assigned patient cases to ensure coordination of care,
retention of patient, and ensuring a high level of utilization is
maintained. Education/Certifications/Licenses/Registrations * 1 year of
work experience providing human services to high risk, medically
underserved, or relevant community health populations required. *
Ability and means to travel as needed in a timely manner within San
Diego County. DRIVER REQUIREMENTS: Requires an active Class C California
driver's license, proof of liability insurance at $100,000, on vehicle
used. No more than 2 points in past 12 months; No suspensions in last 2
years for moving violations; No DUI, reckless or felony Driving within 5
years. No license revocation in 7 years. * Bachelor's degree in Social
Science field, Public Health, Healthcare Administration, or closely
related field required. * Or equivalent combination of education and
experience that provides the skills, knowledge and ability to perform
the essential job duties, and which meets any required state or federal
certification requirements. Experience/Specialized skills (including
Language) * Ability to work well in both a team-based environment and
independently. * Basic computer literacy ability to comply with
department needs and expectations (i.e., electronic medical record
documentation, obtaining background information and reports on patients,
following up on appointments, etc.). * Basic counseling skills, such as
reflecting, active listening, and paraphrasing. * Basic organizational
skills, attention to detail, time-management skills, and motivation to
meet deadlines and achieve goals. * Bilingual in English/Spanish may be
required depending on assignment. * Demonstrated ability to be
culturally sensitive and respect diversity. * Excellent interpersonal
and customer service skills. * Excellent written and verbal
communication skills. * Knowledge of the community resources, health and
social service systems in San Diego County and skill in establishing
working relationships with community partners. Physical
Requirements/Working Environment Bending (neck): OCCASIONALLY (1 - 3
HRS) Bending (waist): FREQUENTLY (3 - 6 HRS) Carrying 0 - 10 lbs: RARELY
(0-1 HRS) Carrying 11 - 25 lbs: RARELY (0-1 HRS) Carrying 25 - 50 lbs:
RARELY (0-1 HRS) Carrying 51 - 75 lbs: NEVER Carrying 75 lbs: NEVER
Climbing (ladder): NEVER Climbing (stairs): RARELY (0-1 HRS) Driving: To
drive from one clinic or another, or in the community: REGULAR DRIVING
(MORE THAN 3 DAYS PER WEEK) Exposure to blood borne pathogens and
biohazards: NO Exposure to dust, gas, fumes, or chemicals: Cleaning
liquids, educational supplies, office supplies. Exposure to patient home
environments. Fine manipulation: FREQUENTLY (3 - 6 HRS) Kneeling:
FREQUENTLY (3 - 6 HRS) Lifting 0 - 10 lbs: FREQUENTLY (3 - 6 HRS)
Lifting 11 - 25 lbs: OCCASIONALLY (1 - 3 HRS) Lifting 25 - 50 lbs:
RARELY (0-1 HRS) Lifting 51 - 75 lbs: NEVER Lifting over 75 lbs: NEVER
Power Grasping: RARELY (0-1 HRS) Pulling 0 - 10 lbs: RARELY (0-1 HRS)
Pulling 11 - 25 lbs: RARELY (0-1 HRS) Pulling 25 - 50 lbs: RARELY (0-1
HRS) Pulling 51 - 75 lbs: NEVER Pulling over 75 lbs: NEVER Pushing 0 -
10 lbs: RARELY (0-1 HRS) Pushing 11 - 25 lbs: RARELY (0-1 HRS) Pushing
25 - 50 lbs: RARELY (0-1 HRS) Pushing 51 - 75 lbs: NEVER Pushing over 75
lbs: NEVER Reaching (above shoulder level): FREQUENTLY (3 - 6 HRS)
Reaching (below shoulder level): FREQUENTLY (3 - 6 HRS) Repetitive use
of hand: FREQUENTLY (3 - 6 HRS) Simple Grasping: FREQUENTLY (3 - 6 HRS)
Sitting: FREQUENTLY (3 - 6 HRS) Standing: FREQUENTLY (3 - 6 HRS)
Twisting: OCCASIONALLY (1 - 3 HRS) Use of Personal Protective Equipment:
NO Walking: FREQUENTLY (3 - 6 HRS) Working around equipment and
machinery: Office equipment Ages of Patients Served: ALL 4 hours ago -
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