Riverside Community Care

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Family Support Coordinator

The CBHC Family Support Coordinator (FSC) is an integral member of the interdisciplinary Youth/Young Adult Team, providing care coordination and case management support on behalf of youth in partnership with caregivers. The FSC assists families with navigating youth-serving systems, connection and referral to services, and family support and advocacy. Care coordination in this role is provided through the lens of lived experience as a caregiver to youth living with behavioral health challenges.

In this vital role, the FSC will:

• Assist parents in their development as advocates for their children, participating in activities that are designed to address Service plan health related social needs.

  • Attend school or community meetings alongside parents/caregivers as needed.
  • Provide aid to parents/caregivers in accessing appropriate outside resources.

• Provide care coordination on behalf of youth with caregivers, navigating child serving systems like DMH, DCF, schools/IEP services, and CBHI services.

• Develop recommendations on appropriate community resources and supports which would benefit the family with both the family and interdisciplinary team.

• Complete all documentation as required by the program, funding sources and regulatory agencies in a complete, accurate and timely manner and in compliance with agency and relevant state protocols.

Schedule: Full-Time, 40 hours

• Weekend work is not required, but highly monetarily incentivized with a $5 weekend differential.

Pay: $22.27/hourly

• Additional $1 for CPS
• Additional $2 for CARC

Why You'll Love Riverside **
**We make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Forbes named Riverside a best-in-state employer!

Benefits include:

• Comprehensive, high-quality health, dental, and vision insurance options
• Flexible Spending Accounts – both medical and dependent care
• Eleven paid holidays
• Separate accruals for vacation (increases with tenure), personal, and sick time
• Tax-deferred 403(b) retirement savings plan
• Employee Assistance Plan / Travel Assistance Plan
• Employee bonus for referrals resulting in hiring
• Discounts to movie theaters, sporting, and entertainment events
• Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee

Learn more about our benefits and culture:

Our Benefits

Our Culture

Hear what employees think about working for Riverside!

Required Skills

• Good verbal and written communication skills required.
• Ability to work independently as well as part of a collaborative team.
• Valid driver’s license and access to a reliable vehicle required.

Required Experience

• Must have lived experience as a caregiver of a youth with behavioral health challenges.
• A minimum of 1 year of work experience as a family partner or very closely related role required
• Personal lived experience with behavioral health challenges (substance misuse or mental health) strongly preferred
• Bachelor’s degree in human services field preferred but not required
• Must have experience in navigating any of the child and family-serving systems (especially CBHI services) and teaching family members who are involved with the child and family-serving systems.
• Must be able to establish a rapport and work effectively with a diverse, multi-cultural group of parents, children, family members and other program staff members.
• Understanding of child development and family issues that impact upon child/parent relationships required.

Riverside Community Care is dedicated to the goal of building a culturally diverse and inclusive organization committed to working in a multicultural environment and strongly encourages applications from culturally diverse applicants. We provide equal opportunity for all persons seeking employment without regard to race, age, color, religion, gender, gender identity and expression, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.

• Good verbal and written communication skills required.
• Ability to work independently as well as part of a collaborative team.
• Valid driver’s license and access to a reliable vehicle required.