Job Description

WE ARE HIRING IN THE FOLLOWING LOCATIONS... SOUTH PARIS, MAINE, BREWER, MAINE, AND SKOWHEGAN, MAINE! JOIN US AT BREAKING THE CYCLE FOR AN EXCITING CAREER AS AN ADMINISTRATIVE ASSISTANT. 

MISSION: To create opportunities for people with barriers to economic well-being www.fedcap.org.

In 1935 three men who had sustained injuries in WWI met in Times Square and literally changed the world for people with physical disabilities. Fedcap Rehabilitation Services provides an array of services to youth and adults, helping thousands of individuals graduate from high school, obtain vocational certification or a college degree, become work-ready, and obtain meaningful employment as they achieve long term economic well-being.

JOB TITLE: Administrative Assistant

LOCATIONS: South Paris, Maine, Brewer, Maine, and  Skowhegan, Maine

FLSA STATUS: Non-Exempt

POSITION TYPE: Full-Time

POSITION SUMMARY:

Administrative Assistant/Timekeepers provide exceptional customer service to participants and others who visit BTC Opportunity Centers. They also play a pivotal role in managing the participant flow each day and capturing participant attendance.

ESSENTIAL JOB FUNCTIONS:

• Upholds all agency policies and expectations in performing their job.
• Warmly greets every visitor to their Opportunity Center.
• Runs reports in Fedcap CARES and uses data to plan daily tasks.
• Warmly answers and directs calls.
• Schedules participants for appointments with BTC staff.
• Conducts calls to program participants to remind them of orientation and other appointments.
• Collects and time stamps documentation provided by program participants.
• Mails outreach letters to program participants who have missed activities.
• Mark participant attendance for internal and external activities.
• Identifies and orders needed office supplies.
• Ensures the reception area is always covered.
• Ensures phones are always answered.
• Represents Fedcap and BTC with all stakeholders and in the community in a positive and professional manner.
• Perform other related duties as assigned. This job description is not deigned to cover or contain a comprehensive listing of activities, duties, or responsibilities.

EDUCATION AND EXPERIENCE:

• High school diploma, GED or equivalent education and/or experience.
• Demonstrated track record for providing exceptional customer service.
• Valid driver's license, required.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

EQUAL OPPORTUNITY EMPLOYER

Company Description

Fedcap Rehabilitation Services is a family of companies that provides programs and services that changes the lives of persons with barriers. We help individuals move toward independence as valued members of their communities and in the workplace. Fedcap was one of the first vocational rehabilitation programs for the physically disabled in the United States and has broadened its services to address many more people who are marginalized. An organization started in 1935 by three World War I veterans who came home from war and could not find work because of their injuries, has become a vibrant organization where the opportunities are endless. Fedcap employees take pride in their work and enrich the lives of others. We are each a part of a team that makes a difference every day and provides the "Power of Possible."