Johnson & Johnson’s Cardiovascular & Specialty Solutions (CSS) Group within Medical Devices is recruiting for a Field Service Engineer I, for Advanced Sterilization Products located in the Grand Rapids, MI area. The CSS Group serves a diverse base of customers in Ear, Nose and Throat (ENT), Infection Prevention, Electrophysiology (EP), Surgical and Non-Surgical Aesthetics, Sedation and Reprocessing.
ADVANCED STERILIZATION PRODUCTS (ASP), DIVISION OF ETHICON, INC., a Johnson & Johnson company, truly makes a difference by Protecting Lives against Infection®. ASP has been innovating since 1987 to help healthcare facilities protect patients with best-in-class infection prevention solutions. Learn more at Advanced Sterilization Products at www.aspjj.com/us
Johnson & Johnson announced that it has received a binding offer from Fortive Corporation to acquire Advanced Sterilization Products(ASP). If the offer is accepted, the proposed transaction would be expected to close no later than early 2019, subject to customary closing conditions and regulatory approvals. Should you receive and accept an offer for this position, upon completion of the transaction, your employment with ASP will transfer to Fortive according to local law and will be governed by Fortive’s employment processes, programs, policies and benefits plans.
Under remote supervision, the Field Service Engineer I is responsible for providing customer service solutions related to installation and validation of new ASP systems, planned and corrective maintenance of installed ASP systems, improving system utilization of installed systems, and supporting lifecycle management activities in assigned accounts for all products distributed or supported by Advanced Sterilization Products, Inc.
High School diploma with 5+ years professional work/military experience in customer support/customer relations/technical support or Associates’ Degree with 3+ years related work experience
Minimum of two (2) years customer service experience
Minimum of three (3) years experience in a Field Service environment preferably in the electronics or medical device industry, OR minimum of three (3) years experience as a Biomedical Engineer in a hospital environment
Basic knowledge of office based computer programs such as Word, Excel and Access, and their application in administrative activities
Job duties require the ability to lift up to 80 lbs. to a height of four feet.
Valid Drivers license is required
Must be willing and able to travel 50% of the time, as needed, including overnight travel, locally, regionally and nationally
This position requires on-call responsibilities including weekend call coverage on a rotating basis. Some overtime is expected.
Four (4) year degree in electronics, technology, computer science, electrical engineering or other related major
Four (4) years work experience in a related field (Medical Device)
Experience working in a field service environment
Knowledge of inventory management practices in order to maintain and account for parts inventory.
Microsoft A+ certification or equivalent computer hardware certification
MCP certification or equivalent
Experience working with mechanical systems
Demonstrate excellence in providing customer service