About American Family Care
American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers compensation and occupational medicine. Each location is equipped with an onsite lab and in house x-ray capability.
AFC is the parent company of AFC Franchising, LLC (AFCF) and this position will be in that division, working directly with franchise owners of American Family Care centers.
Summary
AFCF is looking to fill a Franchise Business Consultant (FBC) role to cover our Midwest region. The FBC directly reports to a Director of Regional Operations and provides operational analysis and educational training while being responsible for maintaining and enhancing existing business operations of franchise centers by working with franchisees to maximize the revenue and profitability of the center/territory through corporate program promotions, marketing, building & improving best practices and processes, business strategies, and ongoing training.
Essential Duties and Responsibilities
Conduct regular on-site visits and audits of assigned Franchise locations
Conduct Consultation calls on a regular basis regarding marketing/advertising planning, Go Live training, Grand Opening events, coaching and role playing, customer/patient relations improvement, profit/loss review and analysis including projections, and medical office operations management support
Monitor the financial status, operations, staffing, paid advertising, and overall management of assigned Franchise locations
Run reports in various systems and review KPIs
Cultivate and preserve Franchisee/vendor relationships
Support Franchisee during pre-opening phase including, but not limited to, assisting with site selection, floor plan approval, practice management software training, and business planning
Develop a strategic plan and translate that plan into the appropriate sales activities
Coordinate all training activities with the appropriate departments/individuals and ensure that all training materials and resources have been directed to the appropriate parties
Conduct on-site educational workshops with Franchise groups.
Provide necessary counsel and assistance to Franchisees for development and improvement of business plans, including, establishing specific goals, objectives and strategies for sales, controls, profits, human resource plans, development, marketing, etc
Ensure physical facilities of assigned Franchisee locations comply with Franchisor standards.
Coordinate any and all resources/support from all appropriate departments for assigned Franchisees
Complete any and all month end reports, new store follow-up reports, weekly expense reports, preparation of classes, etc.
Strictly adhere to Company and departmental policies and procedures regarding the appropriate use of Company databases
Develop and maintain proficiency in the use of the Company’s database.
Ensure implementation of all company policies, procedures, programs and new concepts with assigned Franchisee locations
Other duties and responsibilities as assigned.
Qualifications
Ability to travel up to 50% of time
Superior people skills
Well-developed oral and written communication skills
Strong listening and negotiation skills
Dynamic presentation skills
Educational Requirements
Bachelor’s Degree in Business Administration, Business Management, Health Care Management or related field
Medical office experience preferred
Minimum 3 years Business Management and/or Franchising Experience required
This is a remote position.