Summary

This role is critical in the franchise development process, ensuring that all incoming leads are properly screened, qualified, and transitioned to the franchise sales team for further engagement. The Franchise Development Specialist serves as the first point of contact for prospective franchisees and plays a vital role in shaping their initial experience with our brand. This role will also be responsible for coordination of candidate milestones including AFC Decision Days.

Essential Duties and Responsibilities

· Serve as the initial point of contact for inbound sales leads.

· Cold call to generate leads when directed.

· Soft qualify leads and move them through the initial stage of the sales process via various communications.

· Effectively manage the initial stages of the pipeline with multiple lead owners.

· Collect data on leads and document appropriately.

· Meet initial contact metrics as well as other pipeline KPIs.

Other Duties and Responsibilities

· Support candidate milestones such as Decision Day.

· Coordinate trade show logistics and represent brand at trade shows when necessary.

· Support administrative activities in the absence of the administrator, or during high volume work periods.

· Perform other job-related duties and responsibilities as assigned.

Qualifications

· Excellent verbal, written, and interpersonal communication skills.

· Ability to manage multiple priorities, meet deadlines, and operate in a fast-paced, growth-focused environment.

· Experience with a CRM & managing a pipeline preferred.

· Experience in franchise sales or health system development preferred.

· Knowledge of franchise laws and healthcare compliance preferred.

Physical Demands/Work Environment (optional)

Sitting and computer work for extended periods. Ability to travel by car and airplane.

Flexible work from home options available.