Summary

Advanced Project Leader responsible for managing the training curricula with a focus on development, delivery, assessment, and revision of training content, focusing on Franchise Owners and their staff.

Essential Duties and Responsibilities

· In collaboration with Franchise Operations, Administrative support, Training staff, and Subject Matter Experts, partner with Instructional Designers to liaise between design, function, and delivery of training curricula to create a measurable resource.

· Align training curricula with company policies and procedures.

· Adapt training programs and materials in response to regulatory, policy, and procedure changes.

· Effectively manage training projects to meet deadlines.

· Facilitate connections between Franchisees and appropriate vendors during both the onboarding phase and the continual operation of Franchisees’ clinics

· Partner with Instructional Designers and provide guidance on how to leverage day-to-day administration and management of Learning Management System (LMS)

· Assist in the creation of educational content, to be reviewed by Subject Matter Experts

· Partner with Instructional Designers to determine best training modalities.

· Partner with Instructional Designers to help identify content to develop eLearning modules, instructor-led training, blended learning, self-study guides, and job aid to address performance errors.

· Remain current in industry trends and technology solutions for employee development.

· Report outcomes of training sessions to Training Department and Senior Franchise leaders.

· Directly manage UC 101 and Franchise CA School, to include planning all logistics for hosting the events.

· Assist in the implementation of software enhancements and new features.

· Assist in developing training manuals, documents, and other presentation materials.

· Aid in the planning and execution of the annual American Family Cares Franchise Conference, including attending the conference

· Assist with implementation of the New Hire Training Program, and Cross Training Program

· Collect, review, and report on feedback/survey review from attendees; as well as recommend a strategy for new and/or revised goals if needed.

· Maintain a project folder that is assessable to the Training Department.

· Meet with approved vendors to remain current in product offerings and understanding the best practices for each vendor/platform

· Maintain and conduct routine up-to-date training and proficiency with Subject Matter Experts (SMEs).

· Partner with Director, Training & Development in the onboarding of new employees to the department · Travel up to 50%

Other Duties and Responsibilities

· Other duties and responsibilities as assigned.

· Manage travel arrangements including car and hotel as needed.

· Follow all organizational rules, policies and procedures.

· Regular attendance to meet training schedule requirements.

Qualifications

· Experience in designing and delivering PowerPoint presentations and delivering training materials in an understandable manner.

· Well versed in Microsoft Office and products.

· Ability to understand and communicate to others the operation of complex computer systems.

· Above average verbal and written communication skills.

· Strong facilitation skills.

· High level of comfort and fluency with computer systems, databases, eLearning, and course-authoring software.

· Excellent project management skills and an in-depth understanding of common business training techniques.

· Problem solving and critical thinking dedicated to continuous improvement. Attention to details, and deadline oriented .

Education and Experience

· BS degree in Health Care Administration, Business Administration, or closely-related field required.

· Two years of training experience for a Franchise system preferred.

· Prior experience in the learning and development of employees required.

· Minimum of four years of nursing or medical office, or similar experience or training preferred.

· Experience using healthcare systems is desired.

Physical Demands/Work Environment (optional)

· Office environment (occasional clinical environment, with potential exposure to potentially infectious material and chemicals).

· Sitting and keyboarding for extended periods of time.

· Close computer work for extended periods.

· High attention to detail and ability to focus.