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Pbx/Switchboard Operator

Hospital Corporation of America

Pbx/Switchboard Operator

University Of Richmond, VA
+1 location
University of Richmond, VA
Full Time
  • Responsibilities

    PBX/Switchboard Operator _See why our employees _love working at Chippenham Hospital As one of the largest facilities in the nations largest hospital system (HCA), Chippenham Hospital provides the full scope of healthcare services. With 466 beds, we specialize in heart care at the Levinson Heart Hospital and emotional and mental health services through the Tucker Pavilion. Our ER is also a state-authorized Level II trauma center and we offer Central Virginias only Pediatric ER staffed 24/7 by pediatric-trained ER nurse and physician specialists. Private Branch Exchange (PBX) Operator Tasks and Responsibilities: * Promptly answers all incoming and assist in placing out-going calls. * Overhead pages appropriate personnel. * Responds to code phone or code wall panel alarms, which take priority over any calls except the fire alarm, making sure that appropriate personnel are notified. * Monitors fire panel alarms and phones where applicable, contacting the fire department and appropriate personnel when needed. * Responsible for greeting all hospital visitors and providing accurate hospital directions; locates patient room numbers in the computer system and directs visitors appropriately and handles hospital visitor questions and complaints, seeking guidance from Director of Security as appropriate. * Places and processes long distance and Watts Line Calls for various departments and doctors' offices. * Assists patient rooms by advising how to place local and long distance calls and assisting extensions in determining proper billing in getting outside lines. * Responsible for processing, forwarding, and delivery of patient mail and flowers with assistance from volunteer staff. * Keeps current files on daily PBX operations. * Responsible for completion of miscellaneous assignments that may include copying of IDs and insurance cards and the like under the Director of the Director of Security. * Performs other related duties incidental to the work described herein. EDUCATION: * High School Diploma or equivalent (required) EXPERIENCE: * 2-5 years of switchboard operator/customer service experience (preferred) * Knowledge of medical terminology (preferred) HOURS: * Full Time * Evening Shift * Rotating Holidays and Weekends We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. *Primary Location: *United States-Virginia-Richmond-Chippenham Hospital *Work Locations: * *Job: *Admitting Registration Clerical %26 Scheduling *Organization: *HOSPITAL CORPORATION OF AMERICA *Schedule: *Full-time *Job Type: *Standard

  • Industry
    Hospital and Health Care
  • Locations
    University Of Richmond, VA • University of Richmond, VA