Oops! It looks like your profile doesn't match the filters set by the employer. Update your profile or click here to check out some awesome jobs we have for you. You have already applied to this job. Check out some more jobs!

Technical Analyst Prn

Hospital Corporation of America

Technical Analyst Prn
Various Chattanooga, TN / Mount Berry, GA Entry-Level Paid

Description

Technical Analyst PRNJob Code: 25394-13324 PRN/Per Diem PRN WHY HCA? At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: Ranked 63 in Fortune 500 Computerworld Top 50 Best Places to Work in IT since 2009 Named one of the Worlds Most Ethical Companies since 2010 106 HCA hospitals are on The Joint Commissions list of top performers on key quality measures. SUMMARY OF DUTIES This position is an entry level position working 40 hours per month on a temporary basis. The Technical Analyst PRN implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation. The Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed. DUTIES INCLUDE BUT ARE NOT LIMITED TO Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed Logs and tracks problems; reviews problem tracking databases Performs facility-based moves, adds, and changes (MACs), as needed Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted Aids and trains users on division and facility technology Performs preventative maintenance Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software Effectively works with customers, Service Desk and Technical Services personnel Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance Adheres to and supports HCA IT&S standards, policies and procedures Maintains and protects confidentiality with regard to all aspects of patient care and employee information Adheres to Code of Conduct and Mission & Value Statement Other duties as assigned KNOWLEDGE, SKILLS & ABILITIES Manages and prioritizes workload Demonstrates ability to multi-task; Possesses strong analytical skills Demonstrates a customer orientation; strength in analytical, math, and reasoning skills Effectively communicates verbally and in writing Possesses proficiency in MS Office applications Must be able to drive to assigned sites to complete work EDUCATION Bachelor's degree in information systems or healthcare related field is preferred EXPERIENCE Must have one year IT experience CERTIFICATE/LICENSE Basic certification in A+ and Microsoft Products is preferred; education and/or experience may be substituted for A+ certification Valid state drivers license and proof of auto insurance, if applicable Last Edited: 12/26/2018 Apply for this job Why Choose HCA? HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Learn more about HCA Not what you were looking for? Filter Options Keywords Job Class or Specialty Please select Admitting Registration Clerical & Scheduling Advanced Practice Providers (APP) - Hospital Based Advanced Practice Providers (APP) - Practice Based Behavioral & Social Work Case Management Clinical Techs - CV Cath Lab Surg Vasc Central Sterile Credentialing Directors & Managers Education Training & Professional Development Environmental Services Executive Facilities Mgmt Plant Ops & Security Finance Acctg Billing Claims & Revenue Food Services & Nutrition HIMS & Health Informatics HR & Payroll Imaging Information Technology Laboratory Legal Marketing & PR Materials Management Supply Chain & Logistics Nursing Mgmt & Admin Nursing - Professional Nursing Support Other Pastoral Care & Chaplaincy Pharmacy & Pharmacy Tech Physicians Quality Risk & Safety Real Estate & Construction Sales & Business Development Supervisors Team Leaders & Coordinators Therapy & Rehabilitation City State Please select Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Division Please select Ambulatory Surgery Centers Capital Central West Texas Continental Corporate East Florida Far West Gulf Coast Mid America Mountain North Florida North Texas San Antonio South Atlantic TriStar West Florida Job Number MORE OPTIONS Search Clear Form