POSITION DESCRIPTION

Riverside Medical Group is seeking to hire a highly motivated and reliable Healthcare IT Field Engineer. This position is responsible for providing superior customer service and quality technical support for all staff employees as well as physicians at Riverside Medical Group. Previous experience in Health care IT, flexibility and ability to travel to offices is required.

PRIMARY RESPONSIBILITIES:

• Interacts in person, via telephone, email, IM, and web interface to assist users
• Day-to-day support of Windows, Epic EMR, hardware, applications, and general networking
• Respond quickly to problems and demonstrate skillful problem solving
• Analyze, prioritize, troubleshoot, and resolve technical issues, including employee laptops and mobility devices in a timely fashion
• Support includes the diagnosing and troubleshooting of the company's technology, including, but not limited to workstations, mobile devices, client-server applications, cloud application, local and network devices .
• Installs, troubleshoots and maintains software/equipment/networks at jobsites.
• Responsible for scheduling and organizing visits to jobsites and offices in his area of responsibility
• Responsible for creation, tracking, and resolving incidents and tasks in ServiceNow.
• Records, tracks, and audits equipment
• Participates in software installations and upgrades
• Takes the initiative to work with other cross functional IT team members to improve the quality of service.
• Work with service providers to install and implement jobsite technologies. E.g. Internet circuits
• Responsible for mobilization and demobilization of IT equipment at jobsites.
• Ensures quality customer service by maintaining ownership of jobsite escalated issues until resolved, including communication and root cause analysis.
• Create a positive support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude
• Participates in the user support rotation
• Handling tickets, remote or onsite calls, and various projects

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

REQUIRED QUALIFICATIONS:

• Previous experience in Healthcare IT
• Flexibility to travel and work after hours or weekends if needed
• Ability to react quickly and efficiently to high pressure situations
• Expert in troubleshooting and root cause analysis
• Willingness to learn.
• Excellent organizational and interpersonal skills.
• Team player, accepts & seeks feedback
• Perform quality work within deadlines with or without direct supervision
• Interact professionally with other employees, customers and suppliers
• Work effectively as a team contributor on all assignments
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

PREFERRED QUALIFICATIONS:

• Bachelor's Degree in Information Technology or related field
• At least 2-3 year's prior experience working in Healthcare IT required
• Prior experience working with Epic EMR strongly preferred

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare's support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians. Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

A Fortune 6 company, we're focused on helping people live healthier lives while making the health system work better for everyone. Here, we seek to empower people with the information, guidance and tools to make personal health choices. We work harder and we aim higher. We expect more from ourselves and each other. And, at the end of the day, we’re doing a lot of good for more than 142 million people worldwide.