Guest Services Receptionist Job Locations US-IN-Indianapolis Job ID 2018-5242 Category Customer Service Overview Ideal Image is North Americarsquo;s #1Advanced Skin, Face and Body Spafor non-invasive aesthetic services that help you look and feel your best. Our goal is to help our clients achieve life changing results, whether itrsquo;s getting rid of unwanted hair, to prevent or address the signs of aging with healthier, more youthful skin, or to improve your body shape. Being a part of the team gives you the opportunity to watch our clients change their lives for the better. All services are safe, effective, FDA cleared procedures that are tested in our research and development center. Responsibilities Meet and greet all incoming clients. Ensure that the reception/front desk area and telephones are being covered properly. Persuade clients to schedule a complimentary consultation for treatment services in concert with the Ideal Image sales process and in accordance with established sales goals. Foster and nurture positive relationships with clients. Ensure all procedures, practices, client interactions, and environmental factors unequivocally promote and achieve a favorable client experience. Essential functions include, but are not limited to, the following: bull; Interacting with clients in a friendly and professional manner. bull; Checking clients in and out of their appointments, pulling charts and filing. bull; Answer phones and schedule client appointments. bull; Master a basic understanding of each service offering. bull; Upsell new areas/services to current clients in order to hit individual monthly target. bull; Assist with local marketing events as needed. bull; Act as liaison between face skin and body specialists and treatment providers. bull; Collecting and handling payments. bull; Confirmation and follow up calls. bull; Knowledge of Salesforce (data entry, usage etc.) bull; Ordering office supplies. bull; Assist with new clinic openings as needed. bull; Other duties as assigned. Qualifications bull; High School Diploma/GED or Bachelorrsquo;s degree from an accredited institution.Successful sales experience may be substituted for academic credential. bull; 1-2 years of customer service experience, preferably in a spa or high-end retail environment. bull; Ability to multi-task, use personal judgment, utilize strong decision making, analytical and follow-up skills bull; Proficient with personal computers and contemporary software applications (MS Office Suite, Internet Explorer, etc.) bull; Compelling interpersonal and communications skills (verbal and written), strong ability to influence and build rapport bull; Strong guest service orientation bull; Rapid learner with the ability to grasp concepts and protocols bull; Must maintain a high attention to detail. WHY IDEAL IMAGE? Compensation: Competitive compensation and bonus opportunities Comprehensive benefits: Medical, dental, and vision benefits, with Flexible Spending Accounts and Health Savings Accounts Employer-paid life insurance and short term disability Parental Leavefor any newor adoptive parentsafter a year of employment providing 8-12 weeks of full pay based on years of services and type of leave needed (full time employees). Paid time off: 10 paid vacation days your 1styear and 15 paid vacation days your 2ndyear of employment 8paid company holidays Additional benefits: Employees receive one free treatment of each Ideal Image service per year Additional discounted cosmetic services for employee, family, friends and friends Casual work attire Company-paid training Amazing company culture And more! If you are interested in joining a company that values its employees and encourages job ownership in a supportive environment, please apply today! To learn more aboutIDEAL IMAGEand our services please visit us at:http://www.idealimage.com. Please, no phone calls or walk-ins to our center