Job Description

We are looking for a Call Center Agent that will be the liaison between our company and its current and potential patients. This is a semi-startup/consolidation and agents will have a chance to assist in creating the Call Center. The successful candidate will be able to accept ownership for effectively scheduling patients and solving patient issues and inquiries, keeping patient satisfaction at the core of every decision and behavior. Excellent customer service and communication skills are key to success in this role.

We want to find the people who not only love dermatology but who blend in well with the team-based and patient-focused culture that drives IDI’s greatest successes each day. If you consider yourself an innovative team player with a patient-first mindset, we’d love to hear from you.

RESPONSIBILITIES

• Handle inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Schedule new and existing patients for our team of Dermatologists
• Build sustainable relationships and engage patients by taking the extra mile
• Meet attendance, call quality, and performance metrics

SKILLS

• Previous experience in a customer support role
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree
• Medical office experience is a plus

Company Description

Illinois Dermatology Institute, or IDI, is a partnership of dermatologists committed to providing excellent, cutting-edge medical care balanced with compassion - both of which are necessary for a successful and fulfilling doctor-patient relationship. The foundation of IDI is built on time-honored values of patient-centered care. We treat people rather than simply focus on their skin diseases. And as outside forces attempt to change healthcare into a business, our commitment is to continue to provide the type of care that our patients deserve. Our Chicago and Indiana physicians cover the many facets of dermatology: cosmetic, medical, and surgical. We have convenient locations in Indiana. If you are a patient, we invite you to discover the kind of dermatological care that sets us apart. If you are a dermatologist who feels the same way we do, we invite you to learn more about us as we continue to grow.