Registered Nurse (RN) Intake Coordinator - Homecare11/27/18NursingFull TimeGreater Salt Lake areaHCS Salt Lake City Homecare -Job ID:224160 -Greater Salt Lake area -About Us -Job Description Performs telephone assessment of the needs of referred patients by determining appropriateness for admission and coordinating services. Provides excellent customer service to all referral sources and participates in agency marketing effort. Is responsible for triage and patient placement. Acts as a clinical resource to the health care team. Posting Specifics -Benefits Eligible: Yes; Medical, Dental, Vision, Education Assistance.Click herefor more details -Shift Details: Full time, three 12 hour daytime shifts w/every other Saturday -Department: Homecare & Hospice -Location: Homecare & Hospice main office building (11520 South Redwood Rd South Jordan UT 84095) Essential Job Duties Intake Process -Completes the intake process according to agency guidelines. -Performs telephone assessment of physical, social and psychological status (including cognitive, communicative, and developmental skills as appropriate.) -Asks appropriate questions and utilizes assessment skills appropriately. -Identifies potential patient needs for various home health and hospice services. -Understands disease/physical process.-Understands surgical procedures and related care. -Understands appropriate time frames when coordinating services with internal departments, external agencies and insurance companies and prioritizes accordingly. -Communicates delivery of services schedule with staff and patient Documentation -Obtains and evaluates appropriateness and completeness of initial physician's orders and ensures completion of documentation. -Follows agency guidelines for accurate and timely documentation and communication of orders. -Completes and distributes documentation in an accurate and timely manner according to agency guidelines. Insurance Eligibility -Determines eligibility through an understanding of Medicare regulations, private pay options or by contacting third party payers. -Completes insurance verification and records information in appropriate computer program(s). -Maintains knowledge base of community and other resources. -Facilitates referrals to alternative providers for services that are not available or do not meet eligibility. -Makes appropriate referrals to Social Worker or Patient Account Services for financial consideration. Customer Service -Utilizes effective communication skills with all customers/co-workers in a timely, concise, clear, and positive manner. -Takes ownership for meeting customer's needs and resolving concerns/issues appropriately. -Maintains professionalism in conversations with patient, families, staff, physicians and pay source companies. -Documents and communicates staff and patients concerns/issues to appropriate personnel. -Teaches clients and families on their individual level. -Communicates with appropriate manager regarding complicated referrals. -Maintains professional boundaries with clients and families. Minimum Requirements -Current RN licensure. -One year acute patient care or homecare experience. -Basic computer skills. -Excellent customer service skills. -Must be able to work independently, prioritize and perform detailed work in a fast paced team environment. -Ability to exercise courtesy, tact, and sensitivity with team members and customers. -** Note: RNs hired on or after January 1, 2018 who have 12 months or less of working experience as an RN prior to joining Intermountain must obtain their BSN degree on or before June 1, 2023. RNs hired on or after January 1, 2019 who have 12 months or less of working experience as an RN prior to joining Intermountain must obtain their BSN degree on or before June 1, 2024. Physical Requirements -Ongoing need for employee to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies. -Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations. -Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, and driving a vehicle. -Expected to lift and utilize full range of movement to transfer patients. Will also bend to retrieve, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items. -Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment. This includes pushing/pulling portable equipment, including heavy items. Often required to navigate crowded and busy rooms (full of furniture, equipment, power cords on the floor, etc). Need to ascend and descend stairs or uneven surface in order to access patients. -Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles. Preferred Requirements -Bachelor's Degree in Nursing (BSN) from an accredited institution. -Homecare, insurance or other third party payer experience. -Prior leadership experience. -Horizon computer software experience. Please Note All positions subject to close without notice. Intermountain Healthcare prohibits discrimination on the basis of race, ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran status, disability and/or genetic information. -Working Hours -36 -Primary Work Location -HCS Salt Lake City Homecare -Expertise -Nursing -Job Type -Full Time -