Communications Specialist International SOS 154 reviews - Trevose, PA A. Overall Purpose Of The Job Together with the Director of Communications, Government Services-US/TRICARE, the Communications Specialist will help develop targeted communications programs to help educate and inform key constituents, internally and externally, about International SOS Government Services-US and our role in administering the TRICARE Overseas Program (TOP) and other contracts. This includes developing case studies, product information sheets, presentations, award nominations, e-blasts, advertising, web-based education sessions, website content management system updates, and other communications related to our Government Services-US business. The Communications Specialist will coordinate industry sponsorships, tradeshows/conferences and events, and maintain the Marketing Communications budget, including processing all purchase requests, price justification sheets, and tracking expenditures against the approved FY budget. The Communications Specialist will deliver expert communications support for existing and newly awarded Government Services-US programs, assisting in the areas of employee engagement and retention, change management, Government Relations and Public Affairs, and client-facing communications for key internal and external constituents, with additional duties as assigned. The Communications Specialist will be a key member of the Government Services-US Communications Team, working closely with the Communications Director, Government Services-US/TRICARE, Global Provider Communications Manager, Provider Education Project Manager, and TOP Communications Assistant. The successful candidate is expected to contribute to overall strategy development and tactical execution of communications initiatives designed to benefit service delivery and performance against key contract deliverables. The Communications Specialist will work collaboratively with other members of the Government Services-US Communications Team as well as with marketing peers from the Americas Region and Group Marketing. B. Key Responsibilities * Design and develop targeted internal- and external-facing communications, as directed. * Develop branded templates for standard operating procedures, business policies and Contract Data Requirements List (CDRL) reports. * Manage web content updates and message development, using the Sitecore content management system (CMS). * Develop and implement a robust web-based education program for regional program management and beneficiary education service representatives, across global time zones. * Write and produce professional case studies, including conducting initial interviews and interfacing with key medical and operations staff to understand key challenges, solutions, and differentiators that contributed to successful case management and service delivery. * Coordinate Government Services-US participation in industry sponsorships, tradeshows/conferences, events, and award nominations * Collaborate with senior leadership and regional program management, medical, operations, and other cross-functional staff to develop compelling presentations for internal and external audiences. * Assist in the creation of display advertisements for a variety of forums, events, and other industry-facing communications. * Solicit global and regional staff for photos, summaries, trip reports, and engagement summaries for employee newsletters and InSite articles. * Review contract modifications and policy changes to help assess potential impact on communications for internal and external audiences. * Coordinate tradeshow participation, including exhibit and display, sponsorships, speaking opportunities, and other business development initiatives, as identified. * Work with Human Resources and the Leadership Committee to develop branded templates and other communications tools to promote employee engagement, retention, and interest. * Contribute and maintain content updates on SharePoint and InSite to help facilitate internal camaraderie and open communication. * Maintain the Marketing Communications budget, tracking against FY approved expenses. * Oversee client/prospect giveaway procurements. * Other duties and tasks, as assigned. C. Job Profile Required Skills and Knowledge * Exceptional and proven organizational, project management, creative design/layout, and administrative oversight skills. * Strong verbal and written communication skills. * Sets high standards for quality and quantity/output; works in a systematic, methodical and orderly way; intensive attention to detail and emphasis on right first time to optimize productivity and ensure satisfaction among all constituents. * Proficient with the full suite of Microsoft Office, including PowerPoint, Adobe Acrobat Pro, and Visio. * Experience with Adobe Creative Suite, especially In Design, Illustrator, and Photo Shop considered a plus. * Competence with Sitecore Content Management System (CMS) or similar web publishing and HTML-based CMS programs preferable.

• Problem-solving capabilities for self and others within the communications team. * Strong business acumen and ability to interface with all levels of leadership and cross-functional staff; familiarity operating within a matrix organization preferred. * Team player with demonstrated project management skills delivering a variety of creative communications initiatives with minimal supervision. Required Competencies * Planning and organizing: Sets clearly defined objectives; plans projects in advance and considers the impact of changing circumstances; manages time effectively; organizes work schedule to best accomplish tasks; monitors performance against deadlines and milestones.
• Deciding and initiating action: Makes prompt, clear decisions, which may involve critical choices; takes responsibility for actions and projects; acts with confidence and works under own direction; initiates and generates activity. * Presenting and communicating information: Speaks clearly and fluently; expresses opinions, information and key persuasive points clearly; responds (and adapts) based on audiences needs, reactions and feedback; projects credibility. Ability to tailor program knowledge for various audiences, with the objective to develop clear, targeted communications in a variety of formats. * Working with people: Demonstrates an interest in and understanding of others; adapts to the team and helps foster a sense of team spirit; listens, consults others, and communicates proactively; appreciates cultural differences and adapts based on time zones and project timelines/deadlines. * Coping with pressure and set-backs: Works productively in a high-pressure environment; keeps emotions under control during difficult situations; balances the demands of work-life while maintaining a positive outlook; handles constructive feedback well and continuously learns and improves from it. Required Work Experience * Proven experience in business communications, creative design, and project development; familiarity with health care administration or Government Services-US contracts desirable. * Proven ability to adapt to new industries/environments and workplace cultures. Embraces new challenges and quickly familiarizes oneself, in terms of company, organizational structure, business goals, and internal/external stakeholder expectations. Required Qualifications
• Bachelors degree or higher in Communications, English or Business/Marketing * 3-5 years of progressively responsible work experience in fast-paced Marketing Communications environment * Exceptional written and verbal communication skills * Highly organized and self-motivated; ability to juggle multiple competing priorities while simultaneously meeting or exceeding deadlines * Ability to work independently and build rapport across regions, keeping others on-task and accountable for overall project delivery * Proficient in Microsoft Office, Share Point, and Adobe Creative Suite. Experience with In Design, Illustrator, and Photo Shop considered a plus * Competence with the Sitecore Content Management System (CMS) or similar web publishing and HTML-based CMS programs preferable Required Languages * The role demands a high standard in fluency of written and oral English language. Additional language capabilities, although valued, are not a prerequisite. Travel / Rotation Requirements * Travel to other Intl.SOS offices, tradeshows/events and client meetings may be required. Job Type: Full-time Experience: * end to end communication project management: 3 years Education: * Bachelor's Location: * Trevose, PA Required work authorization: * United States 17 hours ago - save job Apply Now Please review all application instructions before applying to International SOS.