Residential Solutions Coordinator IQAir 4 reviews - Los Angeles, CA This position provides sales, customer service and administrative support to the Residential Solutions Department. This position will also serve to staff the IQAir Clean Air Experience Center as an alternating sales associate. A high-level of accuracy and professionalism are required, as the position involves working with customers, prospects and other companies on behalf of the IQAir. Excellent follow-through, attention to detail, problem-solving, excellent communication and organizational skills are of primary importance in this position. The ability to work resourcefully under pressure and to efficiently deal with multiple priorities simultaneously will be keys to success in this position. IQAir North America has opened a retail experience at our company headquarters in La Mirada, CA. On a rotational basis with the teams other Coordinators, The Residential Solutions Coordinator will be serving customers in our retail showroom by helping customers select the air quality solution that best meets their needs. Attributes * High-attention-to-detail, flexibility, follow-through and organizational skills * A high level of professionalism and positive attitude a must! * Ability to establish and build effective working relationships and partnerships with clients * Highly effective communication skills to support daily phone and email interactions with customers, dealers, team members and other stakeholders * Demonstrated problem solving and critical thinking skills * Ability to work quickly and effectively under pressure and to efficiently deal with multiple priorities simultaneously will be the key to success in this position. Responsibilities * Provide Residential Solutions support and administrative functions in order to increase sales * Maintain relationships and favorable contacts with current and potential accounts/customers; this is done via the telephone and email * As part of the customer support calling queue, will answer customer inquiries, resolve problems and convert to a sale when possible Monthly incentives for conversions! * Conducts lead generation tasks internet prospecting * Through relationship building and communication via telephone and email, close two affiliate partners per month * Maintains Residential Solutions supplies, equipment, and literature * Monitor and track sales with regular and directed reporting * Develop agendas for weekly Residential Solutions team meetings * Assist Residential Solutions Manager with tasks/projects as needed * Training preparation and coordination for team * Trade Show preparation and coordination * Assist with travel arrangements for team * Assist the Territory Managers with their communication with Partners as needed * Maintain a positive and professional attitude and foster teamwork * Use NetSuite CRM program * Other projects as assigned Clean Air Experience Center * Welcome customers to the IQAir Clean Air Experience Center . Ask questions to learn about their needs, provide recommendations, and close the sale! * Directs customers to our Help Me Choose application by escorting them to an available tablet * Once customer is provided a Personalized Air Cleaning Evaluation the Residential Solutions Coordinator provides a demonstration and explanation of the recommended air quality solution * Documents sale by creating or updating customer record * Processes payments by totaling purchases; processing credit cards or provide appropriate finance options * Obtaining purchased products from Storage Warehouse location and utilizing a hand truck or other product movement tool to deliver the product to the customer in the Experience Center * Wearing of proper safety equipment is required * Other projects as assigned Qualifications * 2+ years of progressive inside sales and sales support experience * 2+ years of retail sales experience preferred * Flexible schedule. Saturday availability on a rotation schedule with other Coordinators. * Associates degree or equivalent years of experience. * Continuing education in sales training desired * Experience with lead generation and coordination * Must be able to communicate in English both verbally and in written form * Capable of adapting communication style to a varied audience * Proficient in Microsoft Applications (i.e. Outlook, Excel, Word) * NetSuite experience a plus * Ability to move 50+ lbs. with the assistance of a hand truck or other product movement tool * Ability to wear and use proper safety equipment * Ability to pass pre-employment drug and background screening Other Requirements May be required to attend and participate in professional development activities both in and outside the company to stay abreast of new developments and best practices. What IQAir offers * Work in a small, flexible international team * Extensive on the job training and professional development * Company with a strong value system * 50 year history of excellence * A competitive salary and benefits package that includes: medical, dental & vision 100% subsidized for team member 401K Plan with company match On-site gym A slide! Weekly catered lunches and much more! 1 hour ago - save job - original job Apply On Company Site Other jobs you may like Live-In Residential/Maintenance & Security Co... Upward Bound House - Los Angeles, CA 30+ days ago Easily apply * Residential Solution Coordinator jobs in Los Angeles, CA * Jobs at IQAir in Los Angeles, CA * Residential Solution Coordinator salaries in Los Angeles, CA IQAir 4 reviews A 50+ Year Pursuit of Air Cleaning Excellence In 1963, Manfred Hammes and his brother Klaus introduce a simple filter system for... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume