Job Description

MAJOR DUTIES & RESPONSIBILITIES

• Work/drive safely in all aspects of job
• Responsible for delivery and set up of product in accordance with arranged schedule to the customer/patient in a timely and professional manner
• Instructs and demonstrates patient/care giver/nurse on proper and safe use of product
• Loads and unloads product in an orderly and secure manner in accordance with set policies and procedure
• Completes vehicles safety checks in accordance with set procedures.
• Drives safely and defensively obeying all traffic law
• Provides safe environment for the patient at all time
• Checks electrical outlets for power and proper ground when delivering electrically powered home medical equipment, in addition to observing entire environment/surroundings for any concerns in accordance with set procedures
• Completes required paperwork upon delivery, pick up, or service of product and follows and adheres to HIPAA guidelines
• Rotates on-call availability with Field Service Technicians, including nights & weekends
• Cleans, disinfects, repairs, and quality checks all products as required in accordance with set procedures
• Complete all required training

Qualifications

REQUIRED SKILLS & EXPERIENCE

• Valid Driver’s License
• 2 years of customer service or comparable experience
• Must be dedicated to providing outstanding customer service
• Must have ability to work extended hours, including some evenings weekends and travel
• Ability to safely lift, push or pull up to 50 lbs with or without accommodations
• Transports deliveries according to manifest in a safe, responsible manner and in accordance with company procedures and applicable DOT regulations
• Must possess or be able to complete requirements of Department of Transportation (DOT) physical

PREFERRED SKILLS, EXPERIENCE & EDUCATION

• Previous driving/delivery experience

• Previous durable medical equipment (DME) experience is preferred

• Computer skills, such as experience with Outlook email, Microsoft Excel, and smart phones such as IPhone or Android

• Ability to work independently and in team environment

• Good communication skills (verbal and written), along with good organizational skills

• Previous Patient care experience

• REQUIRED EDUCATION

  High School Diploma or equivalent

Additional Information

All your information will be kept confidential according to EEO guidelines.