Job Description

• Proactive network monitoring and first level of support to network incidents for night shift.
• Proactively work with Network Engineers and Cable Technicians on network incident prevention and service restoration.
• Basic troubleshooting, escalation to network team within SLA, keeping up with communication until resolution.
• Network equipment configuration, and replacement of faulty network equipment under Network Team’s guidance.
• Participate as a buddy check for network engineers during night change windows.
• Provide occasional extended hours support during high projects season, and during site maintenance day.
• Respond to incidents within SLA.
• Follow SOPs, create reports as requested, update management systems, and effectively communicate with team members and management.
• Creation of daily pass down report.

Qualifications

• High School diploma or equivalent required.
• 3+ years of Network Help Desk or Network Technician experience
• Cisco Certified Technician (CCT) certification or Cisco Certified Network Associate (CCNA) or Comp TIA A+ certification.
• Some experience with VLANs, Subnetting, IP addresses, Ethernet cables, fiber optic cables, SSH, telnet, traceroute, optical transceivers, hubs, switches.
• Due to required SLA, must live within 1 hour from north Austin, TX.
• Proficient in Word, Excel, Power Point, Visio.
• Ability to work well within a team and mentoring other network technicians.
• Strong sense of responsibility.
• Able to occasionally lift equipment up to 40lb.
• Able to occasionally wear a complete cleanroom smock inside an electronic semiconductor facility.

Preferred qualifications:

• CCNA certification or 3 years of experience in a network technician role.
• Associate’s degree or higher.
• Experience with switch configuration, IP subnetting, network troubleshooting
• Bilingual Korean

Additional Information

All your information will be kept confidential according to EEO guidelines.

*** NO C2C ***