Title HR Service Center Coordinator I Position Requirements Performs a variety of Human Resources (HR) applications and practices in delivering quality services. Continually assesses HR processes and practices to recommend/implement changes for increased compliance, standardization, client satisfaction, efficiency, and simplification. Keeps current with federal and state law issues, which impact HR policies, procedures and practices. Provides service excellence to create a positive seamless experience that fosters high morale, cooperation and enthusiasm in employees. Essential Responsibilities Customer Service * Provides information and routine guidance to faculty, staff, and others regarding the interpretation and application of a comprehensive range of human resources policies and procedures, including but not limited to employment practices, benefits, time off and leaves, training, and compensation. * Provides information and assistance to job applicants with respect to all aspects of the job search process; provides guidance and support to lower level representatives on more complex administrative questions and concerns from applicants. * Primary point of contact regarding all requests from hiring managers requesting relevant employee documents for internal candidates. Reviews file for accuracy and coordinates meeting with hiring manager to view requested documents. Maintains employee files. * Supports the benefits team and other areas of HR with reconciliation, merges letters and distributes, and auditing work as appropriate. Transactional Processing * Handles requests for employment related changes. * Advises managers on accurate set-up of jobs, reviews and approves/denies manager requests and communicates changes as needed. * Reviews and processes work-related changes to employees' records such as job and pay changes, supervisory changes, etc. by approving/denying changes or data entering changes into the HR system. Ensures accuracy and timeliness of work. Follows up with the appropriate parties as necessary to ensure accurate processing of employee records. * Reviews manager requests against guidelines to determine next steps. * Prepares workforce spreadsheets with updates for annual renewals, working with managers to ensure timeliness and accuracy. * Receives and tracks transcripts and grade reports for A-schedule employees' Professional Development Activities, maintains HRIS database and manual spreadsheets to track employee credit counts. Prepares memo correspondence to employee and employment related change documents as applicable. * Primary point of contact for all verifications of employment. * Keeps abreast of changes in practice and process. Compliance * Runs periodic reports and works with managers to ensure compliance with regulatory and Kamehameha Schools' (KS) Licenses, Certifications or Registrations (LCR) requirements. * Performs criminal history checks on volunteers to ensure volunteer is cleared prior to interacting with students. Works with managers, units, volunteer and other departments to complete clearance. * Conducts audits on required employment posters and updates posters by required date to ensure compliance with all federal and state laws. * Tracks for work authorization expiration dates, contacts employees and managers to obtain re-certification prior to the expiration date. Ensures all employees are eligible to work in the United States. * Tracks status of onboarding and instructs new hires on the process. Ensures completion of all onboarding activity by the employee?s first day. Training * Trains managers (one-on-one) on the HR system and their responsibilities. Assists with client change management by reinforcing usage of the manager self-service in a consistent manner, and providing refresher training as needed. Recordkeeping and File Maintenance * Maintains employee records through data entry of confidential information e.g. Human Resources Information System (HRIS) and other report-generating systems. Ensures employee records are current through accurate and timely data submission to meet all payroll processing deadlines. * Maintains employee files. Retrieves information from files and employee files to perform various research and analysis. Primary point of contact for managers and employees requesting to review information in the employee files, ensures appropriateness and accuracy of the employee file contents prior to meeting with employees and managers. Minimum Qualifications * Bachelor's Degree in any field of study. * Minimum of 3 years' related experience in at least two functional areas within Human Resources. * An equivalent combination of education and experience may substitute for the requirements listed. * Ability to work independently and in teams to establish and maintain trust and credibility regarding HR matters, understand site and staff concerns and develop processes to address them. * Work with extremely confidential/sensitive information.