Scheduler **I. **Job Summary / Job Purpose (briefly state why does this job exist in 3-5 lines) --- Under general supervision, schedules appointments for patients, medical procedures, tests and studies ordered by the physician. Collects pertinent patient information related to pre-registration activities. **II. ****Key Responsibilities (list 5-8) ** _ _ * Responsible for answering phone calls for multiple clinics and adhering to work force management and service levels * Schedules office visits for multiple providers according to the providers preferences for appointment types, lengths and individual appointment nuances * Multi-task between incoming CHAT and telephone access avenues * Transfers phone calls to nurse according to protocols * Gathers insurance information and patient personal data. * May perform real time and/or manual eligibility * Schedules tests, procedures, and referral appointments as trained * Communicates with patients regarding appointments and instructions for procedures and tests * Demonstrates positive professional customer service in all patient, staff, and visitor interactions * May participate in additional work queues to answer calls and provide information regarding specific organization initiatives * May assist in training newly hired agents as well as training current agents on new processes * May assist in development and maintenance of internal department web based communication * Perform other duties as assigned. III. Core Job Competencies _ _ _Core CHI Behaviors: The following behaviors have been identified as critical to all staff roles at CHI: _ _ _ * Teamwork Orientation: works cooperatively & collaboratively with others toward the accomplishment of shared goals. * Service Orientation: desire to serve and focus ones efforts on discovering and meeting the needs of internal and external customers. * Achieves Results: reflects a drive to achieve and outperform. Continuously looking for improvements. Accepts responsibility for actions and results. * Learning and Growth: has a commitment to continuous professional and organizational learning * Communication: practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect. _ _ Role-Specific Behaviors: these additional behaviors are necessary in the role: _ _ * Excellent customer service skills & performs in a calm, professional manner * Utilizes timely, appropriate and effective telephonic, oral and written communications * Ability to multi-task * High degree of confidentiality * Ability to work both independently and as a team * Meets and maintains quality, productivity and accuracy standards * Data Entry responsibilities * Possess a strong work ethic and a high level of professionalism. * A team player who handles multiple projects simultaneously in a fast paced environment. _ _ _Skills, Knowledge or Abilities critical to this role: _ _ _ * Language Ability: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to common inquiries or complaints from groups of managers, clients, customers, and the general public. _ _ * Math Ability: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. _ _ * Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. _ _ · Computer Skills: Must be proficient with the Microsoft Office Suite, Internet navigation, database management, desktop publishing, spreadsheet, and graphic presentation packages. **Position Type: **Regular **Scheduled Hours per 2 week Pay Period: **80 **Primary Location: **NE > OMAHA > SERVICE CENTER-NORTH BLDG I. Job Requirements / Qualifications --- _ _ a. Education / Accreditation / Licensure (required & preferred): _ _ * High school diploma or equivalent preferred. _ _ b. Experience (required and preferred): _ _ * Minimum 2 years related experience in a healthcare environment preferred * Call center experience preferred. **Primary Location: **NEBRASKA-OMAHA-SERVICE CENTER-NORTH BLDG **Work Locations: ** **Job: **Administrative/Clerical **Organization: **KentuckyOne Health **Schedule: **Full-time