Call Center Rep | Sutherland Job -Date:Jun 19, 2018 Location:Memphis, TN, US Company:Methodist Le Bonheur Healthcare Summary Answers incoming calls and directs calls to appropriate Associates. Assists in general office support with a variety of clerical activities and related tasks, directing calls to appropriate staff, and scheduling appointments. Models appropriate behavior as exemplified inMLH Mission, Vision and Values. Education/Experience/Licensure -Education/Formal Training -Work Experience -Credential/Licensure -REQUIRED: -High school graduate or equivalent. -Must have at least six (6) months of relevant clerical experience or training. -N/A -PREFERRED: -N/A -Experience preferred with handling a high volume of calls on a daily basis. Must be detailed and have the ability to multi-task. -N/A -SUBSTITUTIONS ALLOWED: -N/A -N/A -N/A Knowledge/Skills/Abilities -Excellent verbal and communication skills. Exceptional interpersonal communication skills. -Ability to work independently on assigned tasks as well as to accept direction on given assignments. -Ability to perform light data entry. Key Job Responsibilities -Answers telephones and directs callers to appropriate Associate. -Performs general clerical duties. Physical Requirements -The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. -Must have good balance and coordination. -The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently. -The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. -The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.