Energize your career with one of Healthcare's fastest growing companies.

You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UNITEDHEALTH GROUP is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: OPTUM - a growing part of our family of companies that make UNITEDHEALTH GROUP a Fortune 6 leader.

OPTUM helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or team members. Direct phone - based customer interaction to answer and resolve a wide variety of inquiries. Employees in jobs labeled with (SCA) must support a Government Service Contract Act (SCA) Agreement.

PRIMARY RESPONSIBILITIES:

• Take Account Holder Calls
• Address Tech Issues / Center Outage by Following Escalation Path
• Work emails in the Warrior Team Admin
• Roll Call
• Qualtrics - Survey Call Backs
• Task Report Updates
• Daily Service Level Management
• Collaborate with Call Center on Operational Projects
• Provide Shift Flexibility on days off or help with O.T to accommodate vacations or changes in operational demand
• Engage team by monitoring moral and supporting team boosting functions
• Conflict Resolution
• Walk Floor & Support Team Members by Answering Questions
• Build relationships of trust with team members
• Call Center SME (Subject Matter Expert)
• Collaborate with Supervisor on Monthly Team Meeting
• Collaborate with Supervisor on Team Building Projects
• Review Detractor Surveys and escalate to Supervisor for Coaching Opportunities
• Task Error Coaching
• QA Coaching and Mentoring a team
• Help Supervisor complete a minimum of 5 call side by sides per agent per month.
• Take Escalation Calls

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

REQUIRED QUALIFICATIONS:

• High School Diploma / GED (or higher)
• 1+ years of claims and / or customer service experience analyzing and solving customer problems in a call center environment
• Proficient using 10 Key and operating a PC.
• Experience working in a leadership role or coaching team members
• 1+ years of working with Health Savings Accounts (HSA)
• Availability to work 1 or more weekend shifts based on business needs, scheduled in a 3 month rotations to keep team members on similar shifts

PREFERRED QUALIFICATIONS:

• 1+ years financial services experience
• Claim experience with Health Reimbursement Accounts and Flexible Spending Accounts
• Intermediate or higher skill with using Microsoft Office management tools: Microsoft Word (create, edit and navigate tools within document), Microsoft Excel (create, sort, and edit data spreadsheets), Microsoft Outlook (email and calendar management) while providing customer support on the phone

WORK ENVIRONMENT:

• Extended periods of sitting at a computer and use of hands / fingers across keyboard or mouse
• Office environment

SOFT SKILLS:

• Ability to remain focused and productive each day though tasks may be repetitive
• Effective communication skills

Careers with OPTUM. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So, when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. OPTUM, part of the UNITEDHEALTH GROUP family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. OPTUM, incredible ideas in one incredible company and a singular opportunity to do YOUR LIFE'S BEST WORK.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

A Fortune 6 company, we're focused on helping people live healthier lives while making the health system work better for everyone. Here, we seek to empower people with the information, guidance and tools to make personal health choices. We work harder and we aim higher. We expect more from ourselves and each other. And, at the end of the day, we’re doing a lot of good for more than 142 million people worldwide.