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Logistics Customer Service Associate

Learn more about UnitedHealth Group
UnitedHealth Group

UnitedHealth Group

Logistics Customer Service Associate

Dallas, TX
Full Time
Paid
  • Responsibilities

    POSITION DESCRIPTION

    OPPORTUNITIES WITH VIVIFY HEALTH. Vivify Health specializes in patient engagement and mobility to provide a scalable Remote Care Platform that enable healthcare to be virtualized . . . anytime and anywhere. More often than not, that anywhere is the home, which is where Vivify's customers have been virtualizing care with mobile devices since early 2010. Vivify Health's customers represent organizations with responsibilities for hundreds of acute care and home care sites nationwide. Take a closer look at Vivify Health and discover new ways to make a difference in the world as you do YOUR LIFE'S BEST WORK.(SM)

    VIVIFY HEALTH , is providing an eHealth solution based entirely upon a cloud platform. The solution delivers an intuitive user experience, using consumer electronics, allowing patients to easily maintain their own health at home while remaining constantly connected with their providers, family and friends. Vivify Health has partnered with the nation's leading network operator to provide their RPM (Remote Patient Monitoring) SaaS platform.

    As a Logistics Customer Service support resource you will be responsible for supporting daily logistics operations, order entry, and managing courier tracking and performance. You will be responsible for troubleshooting and resolving issues with the warehouse. In-depth knowledge of Warehousing and/or Transportation solutions are crucial, as are positive and definitive leadership qualities.

    PRIMARY RESPONSIBILITIES:

    • Compute reporting metrics, such as on-time delivery rates and order fulfillment rates
    • Manage daily logistics process
    • Extensive experience in troubleshooting and determining solutions
    • Maintain or revise standard operating procedures for logistics processes
    • Optimize flow between upstream vendors, warehouse 3PL providers, third-party transportation carriers, and end customers
    • Maintain constant awareness of service level and queue status to meet contractual requirements
    • Logistics Order/data Entry

    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

    If you're the kind of thinker and leader who wants to bring your contribution to a new level every day, bring yourself over to Optum. You'll discover an opportunity to do YOUR LIFE'S BEST WORK.(SM) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

  • Qualifications

    REQUIRED QUALIFICATIONS

    • Bachelor's Degree or equivalent work experience
    • 3+ years of experience in the logistics industry or related industry
    • 3+ years of Microsoft Office, relational databases and ERP systems (e.g., SAP)
    • 3+ years of customer service support
    • 1+ years of experience in data mining, analysis, and reporting using Excel
    • 1+ years of supply chain processes (e.g. Inventory planning, warehouse management)

    PREFERRED QUALIFICATIONS:

    • Sharp analytical mind with problem-solving aptitude
    • Strong attention to detail and excellent interpersonal skills
    • Exceptional verbal, and written, and professional presentation skills
    • Ability to coordinate and communicate with a geographically dispersed team effectively
  • Industry
    Hospital and Health Care
  • Fun Fact
    UnitedHealth Group is working to create the health care system of tomorrow.
  • About Us
    Our mission is to help people live healthier lives and to help make the health system work better for everyone. A Fortune 6 company, we're focused on helping people live healthier lives while making the health system work better for everyone. Here, we seek to empower people with the information, guidance, and tools to make personal health choices. We work harder and we aim higher. We expect more from ourselves and each other. And, at the end of the day, we’re doing a lot of good for more than 142 million people worldwide. Our biggest point of differentiation is our people - and the collective talent, energy, intelligence and drive our force of 305,000 individuals around the world bring to our mission every single day. So, how do we do it? With our every action, interaction, and intention that demonstrates the five fundamental values that guide everything we do: • Integrity • Compassion • Relationships • Innovation • Performance Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.