Job Description
Management Reporting & Leadership Support
- Prepare reports and performance summaries for management review
- Support the Group Leader and Sales Team Leader in daily tasks and strategic initiatives
- Assist in sales performance tracking, revenue analysis, and business reporting
Customer Response & Pricing Quotation
- Respond promptly to customer inquiries and service requests
- Prepare freight rate quotations and pricing proposals
- Support rate negotiations and contract-related documentation
Inside Sales & Customer Account Management
- Conduct inside sales activities for existing and potential customers
- Manage and update CRM systems and sales databases
- Track sales pipeline progress and follow up on leads and opportunities
Customer Complaint Handling & Internal Job Support
- Follow up on customer complaints and coordinate resolutions
- Communicate with relevant departments to ensure timely issue resolution
- Support internal operational tasks related to sales orders and shipments
Cross-Functional Coordination (Sales & Operations)
- Coordinate communication between Sales and Operations teams
- Collaborate with Pricing, Legal, and Finance teams on business cases and contracts
- Support cross-departmental projects and new business implementation
Sales Materials & P&L Analysis
- Assist in preparing sales materials, proposals, presentations, and reports
- Conduct P&L simulations and profitability analysis using Excel
- Support pricing strategy evaluation and margin analysis
Market Research & Business Development Support
- Conduct market research to identify potential clients and industry trends
- Support partnership development and new business opportunities
- Assist in organizing client meetings and business development activities
Administrative & Process Improvement Support
- Provide daily administrative and operational support to Sales and Operations teams
- Contribute to improving internal workflows and productivity
- Support initiatives to enhance customer satisfaction and service efficiency