Benefits:

401(k)

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Wellness resources

Petal Animal Clinic is seeking an outgoing, highly motivated Love at First Sight (LAFS) team member with exceptional people skills to join our team. This is a full-time position that plays a crucial role in creating unforgettable first impressions for new pet owners.

What Does a Love at First Sight Team Member Do?

You will help maintain excellence in pet healthcare and customer service by:

Providing accurate information and answering questions about puppies in the center

Accurately completing LAFS patient records

Learning and using Cornerstone veterinary software for invoicing

Collaborating respectfully with veterinary team members to ensure an exceptional client experience

Keeping the Love at First Sight area organized, clean, and welcoming

Educating clients about Petal Animal Clinic services and products according to clinic standards

Provide exceptional care to the puppies in our center

What Abilities Are Important?

Professional, courteous demeanor

Flexibility and willingness to learn

Strong attention to detail

Consistent adherence to clinic procedures and protocols

Team-oriented mindset

Self-starter capable of working with minimal supervision

Ability to meet and manage time goals

What Skills Do I Need?

We aim to exceed client expectations through outstanding service. Skills needed include:

Exceptional customer service, written communication, and interpersonal skills

A genuine love for people as much as for pets

Willingness to rotate shifts, including weekends and holidays

Availability for daily shifts between 7:00 a.m. – 6:00 p.m.

Ability to follow our rotating schedule: Work Mon–Tue, Off Wed–Thu Work Fri–Sun, Off Mon–Tue Work Wed–Thu, Off Fri–Sun

Ability to lift up to 40 lbs and move frequently between sitting and standing

Internet access for schedule and internal communication

Career-minded and interested in long-term growth in veterinary customer service

Preferred but not required: prior veterinary experience

Who Should Apply

This position is a great fit for you if:

You thrive in a fast-paced, client-focused environment

You enjoy talking to people all day — not just pets

You enjoy methodical work

You are energized by helping excited new pet owners

You are reliable, punctual, and able to adapt to a rotating schedule

You want a long-term career in veterinary customer service

You communicate clearly, kindly, and professionally

You take pride in accuracy, organization, and creating great first impressions

Who Should Not Apply

This position is not a good fit if:

You dislike frequent phone work or become easily overwhelmed by multi-line calls

You prefer working with animals instead of interacting with people

You are not able to work weekends, holidays, early mornings, or evenings

You struggle to maintain professionalism under pressure

You do not consistently show up on time or have difficulty committing to a schedule

You prefer constant direct supervision instead of working independently

You are not comfortable with detail-oriented recordkeeping or computer-based invoicing

You are looking for a short-term or temporary job rather than a career path

Other Important Information

Applicants must be authorized to work in the U.S. now and in the future

Hourly pay is commensurate with experience

Work schedule includes opening/closing shifts, weekends, and holidays

Dependability and flexibility are essential Full-time employees are eligible for medical insurance, vacation, sick pay, and retirement benefits

A drug screen and background check are required upon conditional job offer

Due to call volume, we cannot return every call about application status; all applications are reviewed and you will receive either:

A phone call for an interview, or an email explaining why your application will not move forward