At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Technology Product & Platform Management

Job Sub Function:

Reliability Engineering

Job Category:

People Leader

All Job Posting Locations:

Raritan, New Jersey, United States of America

Job Description:

Johnson & Johnson Technology Services is recruiting for an Application and Platform Reliability Manager. The position will be located in North America, preferably at the New Jersey J&J Raritan site. ** This role has a pre-identified candidate in mind for consideration; however, all candidates are encouraged to apply and will be considered.**

About Us: Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science, bringing innovative ideas, products, and services to advance the health and well-being of people.

This great opportunity will reside in our TS Application and Platform Reliability organization. This role will be responsible for Application Maintenance activities for all Quality and Labs applications, ensuring Application Reliability, Problem Management, Availability Management, Capacity Management, Incident/Problem Management, Continuous Service Improvement, and Continuity/Disaster Recovery. The role is responsible for improving IT Product quality by focusing on preventative measures through automation to eliminate product reliability issues and collaborating with our Product and Vendor partners to deliver high levels of reliability.

Responsibilities:

Reliability Engineering:

• Work directly with Business partners, Technology Product Owners, Developers, SaaS vendors, and architects to ensure reliability is integrated into platform solution design.
• Responsible to keep revenue and reputation-critical systems up and running by measuring and monitoring availability, performance and overall system health.

Problem Management:

• Responsible for timely root cause identification for all appropriate incidents.
• Manage preventative measures to avoid incident occurrence.

Service Level Management:

• Continual monitoring and management of vendor performance.
• Identification of improvement plans to support service reviews.
• Support Engagement Managers with understanding operational support metrics and sharing feedback to development teams to support better 'DevOps' way of working.

Incident Management:

• Accountable for incident management and timely resolution according to SLA.
• Own communications for P1/P2 Incidents and ensure vendor team is sending updates to the user community.
• Ensure the vendor team is following the incident management process.

Continuous Service Improvement:

• Monitor and measure the quality of IT operations.
• Benchmark metrics, perform analysis, and identify improvement actions.
• Ensure support process adherence and identify incorrect behavior.
• Communicate current status and potential threats to SLA to Engagement Manager and platform teams.
• Monitor, review, and update Operational Tasks executed by Vendor partners.
• Ensure ticket volumes for the consumption-based model remain within budget.
• Drive and lead automations to improve reliability, quality, and lower costs.

Qualifications

Education:

• A minimum of a Bachelor's degree is required.

Experience and Skills:

Required:

• A minimum of 6 years of IT experience is required.
• Solid understanding of application infrastructure, database, and operating systems required.
• Strong verbal and written communication skills required.
• Experience in collaboratively handling diverse relationships across geography and culture required.
• Experience in Application Support/Operations is preferred.
• Robust understanding and expertise in ITIL processes (especially incident and problem management) preferred.
• ITIL v3 or v4 certification preferred.
• Software Development and SDLC experience with the ability to debug software, general knowledge of servers, databases, and networks is a plus.
• Experience supporting or implementing Software As A Service (SaaS) applications preferred.
• Ability to lead the Automation Strategy and understand automation capabilities preferred.
• Strong Data Trending and Data Analysis skills with the ability to create insights, identify, and manage reliability risks preferred.
• Experience with Reliability domain, analyzing, diagnosing, and resolving issues/problems involving applications, system hardware, third-party software, and operating system software is preferred.
• Strong Problem Investigation experience and troubleshooting skills with a sense of accountability and end-to-end ownership to lead the team.
• Ability to perform root cause analysis and communicate solutions with all partners.
• Experience working with multiple vendor partners preferred.
• GxP knowledge is a plus.

#JNJTECH

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is :

The anticipated base pay range for this position is: $100,000- $172,500

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits

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