At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Marketing

Job Sub Function:

Marketing Insights & Analytics

Job Category:

Professional

All Job Posting Locations:

Horsham, Pennsylvania, United States of America, Titusville, New Jersey, United States of America

Job Description:

Johnson & Johnson Innovative Medicine, Patient Engagement and Customer Solutions - Financial Services and Patient Assistance (FSPA) is recruiting for a Manager, Johnson & Johnson Patient Assistance Program (J&J PAP) to be located in Titusville, NJ or Horsham, PA.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Purpose: The Manager, Johnson & Johnson Patient Assistance Program (J&J PAP) will collaborate across therapeutic areas and oversee key aspects of the program’s patient hub operations, including data analysis and data health process improvements, resource development from creation to approval, and managing escalations. Additionally, partnering with the Johnson & Johnson Patient Assistance Program team and suppliers to facilitate new product launches and updates to program requirements will be a critical component of the role.

About You

You are compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them. You're passionate about delivering an engaging support experience that patients will remember and want to tell other people about – and you hold your team and your suppliers to that high standard. You welcome the challenge of working in a highly visible, highly accountable role where you can meaningfully impact on the health and wellbeing of others. You feel energized to be part of a team that is building new capabilities and ways of working. You consistently deliver great results, but even when you fall short – you learn from it.

Key Responsibilities:

• Collaborate with management to develop and implement process improvements and new service offerings for the patient assistance program.
• Partner closely with stakeholders to deliver targeted solutions that align with strategic priorities and create mutual value.
• Oversee operational monitoring of hub suppliers across a diverse supplier landscape, ensuring excellence in performance.
• Review and own the creation and implementation of data health processes to improve program implementation
• Exhibit conviction, proactivity, and persistence when influencing others and overcoming resistance, fostering strong relationships and collaboration.
• Demonstrate excellent communication skills with a proven ability to build positive, productive relationships.
• Work effectively within a team environment, coordinating activities and forming partnerships across multiple internal and external organizations.
• Apply knowledge of value-based healthcare economics, payment models, and the roles of payors, providers, and patients in reimbursement decisions, understanding their business impact.
• Use a solutions-oriented mindset and strong problem-solving skills to support and resolve escalations from the field.
• Analyze data to ensure proper patient disposition for patients enrolled in the program.
• Coordinate, prioritize, and oversee resources approvals, including, but not limited to, website designs, customer communications, brochures, emails.

Qualifications

Education:

• Bachelor’s Degree required.

Experience and Skills:

Required:

• A minimum of 5 years of relevant experience in the healthcare industry is required.
• A minimum of 3 years of experience in the pharmaceutical industry is required.
• Developmental experience and demonstrated success in areas such as Patient Access and Affordability Solutions, Patient Assistance Programs (PAP), Finance, Business Analytics, Account Development, Reimbursement.
• Understanding of compliance, privacy and regulatory guidelines is required.
• Experience managing projects is required
• Ability to work with others at various levels in the organization is required.
• Ability to communicate effectively with others, including defending logical business arguments is required.

Preferred:

• Experience in promotional material management and approval (CAC) process is preferred.
• Strategy development and business planning skills preferred.
• Understanding of decentralized and cross-functional business models is preferred.

Other:

This position is in Titusville NJ, or Horsham, PA and requires up to 20% travel for business, as necessary.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

#LI-Hybrid

The anticipated base pay range for this position is :

$100,000 - 172,500

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program. Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits

Push the boundaries of science to transform health—and your career.

Join us and advance life-changing treatments for people who need them most. At Johnson & Johnson, our focus is on improving global health equity and developing MedTech and pharmaceutical innovations that impact the future of health. Using AI and robotics to transform surgery or helping data scientists and clinicians formulate new ways to diagnose and treat disease, this work may sound like sci-fi, but it’s all science, all real, and could be your career. Whatever your background, skills, or career goals, there’s a place for you to help solve some of the world’s most pressing health challenges with us.

Accelerate your career while changing the world.

Each of our broadly-based family of companies offers an inclusive and empowering culture and employee benefits (like paid time off to volunteer, transgender-inclusive and same-sex partner health insurance coverage, and more) designed to help you live your best life, however you define it. And our best-in-class learning and development approaches, mentorship, and access to innovators across the world will help you grow your skills and reach your career goals. Because when you're at your best, nothing stands between you and your next breakthrough.