At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Medical Affairs Group

Job Sub Function:

Medical Writing

Job Category:

Professional

All Job Posting Locations:

Titusville, New Jersey, United States of America

Job Description:

We are searching for the best talent for our Manager, MISE Vendor and Quality Management position to be located in Titusville, New Jersey.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

The role Manager, MISE Vendor and Quality Management is responsible for developing and managing the quality assurance standards for all medical inquiries including but not limited to phone calls, electronic Medical Information Requests, Chat and General Inquires processed by Medical Information Scientific Engagement (MISE). The MISE Manager employs innovative approaches for continuous quality improvement and works closely with other managers within MISE to accomplish the quality control goals. This role will also assist Associate Director, MISE Vendor and Quality Management to ensure quality standards are followed by MISE vendor.

You will be responsible for:

• Oversees the quality of vendor Quality Assurance team’s performance by conducting calibration of its quality reviews.
• Monitors data integrity for MISE customer database and employs innovative approaches for continuous quality improvement.
• Holds the MISE vendor accountable for Key Performance Indicators (KPIs) and service level agreements (SLAs).
• Collaborates with cross functional partners (Quality, Safety, IT CRM systems) to ensure MISE programs and procedures are designed to efficiently provide high quality scientific engagement to customers while minimizing compliance risk.
• Executes internal and external customer satisfaction surveys, analyzes results, and makes recommendations for improvements.
• Works with Business Process Leader to ensure vendor expense is maintained within pre-approved budget.
• Demonstrates initiative in recommending and implementing process improvements to increase efficiency and constantly conducting performance.improvement projects to assist department to enhance customer experience .
• Provides cross coverage for training, report reconciliation, and CAPA case review based on business needs
• Manage the process of obtaining copyright permissions and manage the Sunshine Act reporting documents.

Qualifications

• BA/BS or Equivalent in the Healthcare Field is required. PharmD, Registered Nurse Practitioner, Registered Nurse is an asset.
• 5-6 years Pharmaceutical or Healthcare Industry and Contact Center management/operations experience is preferred.
• Understanding of Medical Information customer communications center process within pharmaceutical industry is preferred.
• Understanding of QA programs, tools (e.g. call recording) and systems is preferred.
• Experience of business review is a plus.
• Excellent negotiation and leadership skills are required.
• Strong interpersonal communication skills are required.
• Business continuity, crisis management, or disaster recovery experience is preferred.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is :

$115,000-$197,800

Additional Description for Pay Transparency:

The expected base pay range for this position is $115,000 to $197,800. The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis. Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: o Vacation –120 hours per calendar year o Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year o Holiday pay, including Floating Holidays –13 days per calendar year o Work, Personal and Family Time - up to 40 hours per calendar year o Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child o Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member o Caregiver Leave – 10 days o Volunteer Leave – 4 days o Military Spouse Time-Off – 80 hours Additional information can be found through the link below. For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits This job posting is anticipated to close on July 8, 2025. The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications.

Push the boundaries of science to transform health—and your career.

Join us and advance life-changing treatments for people who need them most. At Johnson & Johnson, our focus is on improving global health equity and developing MedTech and pharmaceutical innovations that impact the future of health. Using AI and robotics to transform surgery or helping data scientists and clinicians formulate new ways to diagnose and treat disease, this work may sound like sci-fi, but it’s all science, all real, and could be your career. Whatever your background, skills, or career goals, there’s a place for you to help solve some of the world’s most pressing health challenges with us.

Accelerate your career while changing the world.

Each of our broadly-based family of companies offers an inclusive and empowering culture and employee benefits (like paid time off to volunteer, transgender-inclusive and same-sex partner health insurance coverage, and more) designed to help you live your best life, however you define it. And our best-in-class learning and development approaches, mentorship, and access to innovators across the world will help you grow your skills and reach your career goals. Because when you're at your best, nothing stands between you and your next breakthrough.