Job Description
The Manager of Clinical Point-of-Care Testing (POCT) and Phlebotomy Services is responsible for the overall direction, coordination, and oversight of all POCT and phlebotomy operations within the organization. This role ensures the delivery of high-quality, efficient, and compliant laboratory services that directly support patient care.
The Manager leads both the POCT medical technologist team and the phlebotomy staff, ensuring accurate specimen collection, proper testing protocols, and full adherence to regulatory and accreditation standards. In collaboration with the Laboratory Medical Director (Pathologist), Department Managers, hospital staff, outpatient clinic teams, and designated testing personnel, the Manager ensures the POCT program is effective, compliant, and aligned with organizational goals.
- Operational Oversight: Directs daily operations of the POCT program and Phlebotomy Services, ensuring accurate, timely, and safe specimen collection and testing.
- Leadership & Supervision: Supervises, trains, and mentors POCT technologists and phlebotomists. Manages hiring, promotion, disciplinary action, and performance evaluations. Develops and oversees training and competency assessment programs for both laboratory and non-laboratory staff performing POCT.
- Financial & Resource Management: Develops and manages departmental budgets, staffing models, and operational expenses. Supports compliance with billing and revenue requirements related to testing and specimen collection.
- Regulatory Compliance: Develops, implements, and maintains policies and procedures in alignment with regulatory and accreditation standards (e.g., The Joint Commission, CAP, CLIA). Ensures compliance with quality control programs, proficiency testing, IQCP requirements, and ongoing monitoring of test performance.
- Quality & Continuous Improvement: Monitors key performance indicators for POCT and phlebotomy services. Conducts bi-monthly program reviews, audits, and quality assessments; initiates corrective action plans in response to deficiencies, safety events, or quality control failures.
- Clinical Collaboration: Partners with inpatient, outpatient, and emergency department leadership, as well as IT, biomedical engineering, revenue integrity, and laboratory leadership, optimizing POCT and phlebotomy workflows.
- Education & Competency: Provides education for new staff on POCT methods, monitors ongoing staff competencies, and develops training modules for new technologies and methodologies. Oversees Provider Performed Microscopy (PPM) documentation and annual competency assessments.
- Program Development & Innovation: Assists in the selection, implementation, and validation of new testing methodologies. Monitors industry trends, new technologies, and best practices in POCT and phlebotomy, applying them to strengthen program performance.
- Patient Experience: Develops patient-centered collection protocols and responds to patient and family concerns to ensure positive experiences with specimen collection.
- Reporting & Documentation: Reviews and monitors quality control logs, patient logs, lot numbers, expiration dates, shipment data, and operator performance. Provides regular reports to the Laboratory Medical Director on POCT program performance and compliance.