At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Customer Management

Job Sub Function:

External Customer/Product Training

Job Category:

Professional

All Job Posting Locations:

San Francisco, California, United States of America

Job Description:

We are searching for the best talent for a Manager, Professional Education – San Francisco. The Manager, Professional Education is accountable for the flawless development and delivery of Professional Education content throughout the education continuum. This should be achieved through strong clinical / customer knowledge along with exceptional collaboration and teamwork with Faculty, Medical Affairs, Marketing, Sales, Strategic Accounts and MedTech.

The Manager has responsibility for: US education programming, content/curriculum development, faculty management, integration of innovative learning technologies, budget management, and adherence to critical functional processes. This individual is responsible for adhering to all applicable legal and regulatory requirements as well as Company Health Care Compliance policies.

This role will be based in San Francisco, CA or surrounding area.

About Surgery

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Key Responsibilities:

In accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position:

• Market and Industry Knowledge: Understand and apply market, industry, and competitor knowledge to help shape Professional Education curriculum and content.
• Product, Clinical, and Disease State Knowledge: Possess the product and clinical knowledge needed to create effective and accurate learning solutions for Professional Education
• Customer Insights: Be insight driven to identify unmet HCP customer needs and develop the solutions needed to increase the value and differentiation of our future education offerings
• Business Acumen: Demonstrate an ability to understand business strategy and translate it into education solutions that support the company’s business goals
• Leadership & Partnerships: Effectively navigate the matrix work environment to develop cross functional partnerships, create followership and influence without direct authority. Develop and maintain relationships with external faculty and vendors to effectively create Professional Education programs and content.
• Technology: Accountable to understand and utilize existing and emerging technologies that enhance the learning experience
• Flawless Execution: Ensure US program content/curriculum is aligned with US commercial strategy. Submit all content through the Copy Review process and provide an annual Prof Ed needs assessment.
• Responsible for communicating business related issues or opportunities to next management level
• Responsible for following all Company guidelines related to Health, Safety and Environmental practices as applicable.
• For those who supervise or manage a staff, responsible for ensuring that subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition, if applicable
• Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures
• Performs other duties assigned as needed

Qualifications:

• Bachelor’s degree
• 5 years of experience in the healthcare industry, preferably in medical device.
• 3 years of experience in progressive healthcare commercial roles (e.g., Sales, Sales Training, Professional Education, Brand Marketing, Sales Management)

Additional Qualifications:

• MBA or certification in an educational or training-related field/program preferred
• Knowledge of adult learning methodologies Instructional design experience, e.g.; building curriculum for Healthcare providers.
• Demonstrated ability to lead cross-functional teams in a matrix organization
• Demonstrated ability to understand business strategy and translate it into education solutions that support the company’s business goals
• KOL relationship development and management
• Experience in telementoring, surgical simulation and other innovative learning technologies
• Experience managing external vendor relationships
• Strong influence management, oral and written communication skills
• Knowledge of anatomy and procedures
• Travel up to 40% of the time

The expected base pay range for this position is $102,000 to $204,000 and Bay Area $118,000 to $203,550.

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis.

• Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
• This position is eligible to participate in the Company’s long-term incentive program.
• Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits:
• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
• Caregiver Leave – 10 days
• Volunteer Leave – 4 days
• Military Spouse Time-Off – 80 hours

For additional general information on Company benefits, please go to:

• https://www.careers.jnj.com/employee-benefits

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Business Development, Customer-Support, Customer Support Operations, Customer Support Platforms, Customer Support Trends, Customer Training, Escalation Management, Fact-Based Decision Making, Performance Measurement, Problem Management, Process Improvements, Technical Credibility

Push the boundaries of science to transform health—and your career.

Join us and advance life-changing treatments for people who need them most. At Johnson & Johnson, our focus is on improving global health equity and developing MedTech and pharmaceutical innovations that impact the future of health. Using AI and robotics to transform surgery or helping data scientists and clinicians formulate new ways to diagnose and treat disease, this work may sound like sci-fi, but it’s all science, all real, and could be your career. Whatever your background, skills, or career goals, there’s a place for you to help solve some of the world’s most pressing health challenges with us.

Accelerate your career while changing the world.

Each of our broadly-based family of companies offers an inclusive and empowering culture and employee benefits (like paid time off to volunteer, transgender-inclusive and same-sex partner health insurance coverage, and more) designed to help you live your best life, however you define it. And our best-in-class learning and development approaches, mentorship, and access to innovators across the world will help you grow your skills and reach your career goals. Because when you're at your best, nothing stands between you and your next breakthrough.