Patient Services Rep - Part-Time Manet Community Health Center 13 reviews - Quincy, MA 02171 Part-time JOB SUMMARY The Patient Services Representative is responsible for greeting and registering patients who present for service. The Patient Services Representative will obtain all necessary demographic and financial information to complete the patient registration process to ensure legal and accurate billing and medical record input; Obtain all appropriate authorizations and/or referrals; Collect Point of Service payments as appropriate and accurately record payments. The Patient Service Representative will serve as a point of contact in partnership with other internal and external departments to foster and promote an environment of patient comfort and trust. JOB RESPONSIBILITIES * Provide excellent customer service. * Manage appointment schedules to ensure timely patient flow. * Collect mandatory patient information to ensure accurate demographic entries. * Coordinate patient information collection related to Sliding Fee Scale program. * Obtain needed insurance referral and/or authorization for services. * Verify current patient insurance eligibility and benefits to ensure accurate and timely remittance. * Collect patient payments. * Connect patient to Navigators/Financial Counselors to assist with financial concerns or inability to pay. * Ensure accurate and timely information exchange with clinical staff. * Encourage patients to register for Patient Portal and assist with the process. * Disseminate and collect patient satisfaction survey and/or other data for routine reporting. * Maintain patient waiting areas and front-desk areas in a manner that is organized, neat and clean. * Maintains signage and clarity of information displayed in reception area. Monitors audio or visual images for appropriate programming and volume levels to ensure a non-intrusive and calming environment. * Informs patient of any existing balance noted in their account. * Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed. * Attends scheduled department staff and clinical meetings. * Practices confidentiality and privacy protocols in accordance to Manet policies and HIPAA requirements. * Acts as a liaison between the patient and other areas to ensure optimal flow and service delivery. * Must be flexible in work schedule and location, as work hours and location may vary based upon business needs. * Must possess reliable transportation as travel to, from and between work locations may be required. * Performs other duties as may be required. Other responsibilities will vary by practice and may include, but are not limited to: Check out, Schedules necessary follow-up appointments. Provides patient with any relevant educational materials / patient care summary as indicated. * Contacts the appropriate departments when repairs or services are needed and follows through on these tasks. Monitors and supports patients and visitors entering and leaving the practice. SKILLS, EXPERIENCE AND EDUCATIONAL REQUIREMENTS * High School Diploma required. Associates Degree Preferred