Coffeyville Regional Medical Center, or "CRMC", is a 25-bed, non-profit, critical access hospital serving Southeast Kansas and Northeast Oklahoma since 1949. As a rural hospital, CRMC is surprising because of its large size and wide variety of services. Although we can provide many of the same services you will find in a big city, we take great pride in our friendly and caring staff.
The Director of Communications & Marketing is responsible for leading and executing the strategic marketing, communications, public relations, digital media, and brand management initiatives of Coffeyville Regional Medical Center. This position develops and implements comprehensive marketing strategies that enhance CRMC's visibility, reputation, patient engagement, physician recruitment efforts, and market growth.
The Director serves as the organization's chief storyteller and brand steward, overseeing all internal and external communications, website management, social media strategy, digital content development, video production, advertising, community outreach, and public relations efforts. This role ensures that CRMC maintains a consistent, professional, and compelling presence across all traditional and digital communication channels while supporting organizational goals and service line growth.
JOB DUTIES
Strategic Marketing & Communications
- Develop, implement, and evaluate a comprehensive marketing, communications, and public relations strategy that aligns with organizational goals and growth initiatives.
- Build and strengthen awareness of CRMC services, providers, programs, and community impact through targeted marketing campaigns.
- Facilitate internal and external communications while ensuring a consistent brand image and messaging across all communication platforms.
- Develop marketing plans and promotional strategies for new providers, service lines, programs, and organizational initiatives.
- Track and analyze marketing performance metrics and provide recommendations for continuous improvement.
- Serves as CRMCs Public Information Officer – following FEMA Guidelines
Digital Marketing & Content Development
- Lead the development and execution of CRMC's digital marketing strategy, including website, social media, email marketing, online advertising, and emerging communication channels.
- Manage and continuously improve the CRMC website, ensuring content remains accurate, current, user-friendly, and optimized for search engines (SEO).
- Develop and maintain a robust content calendar for social media platforms, websites, newsletters, and digital campaigns.
Digital Marketing & Content Development
- Lead the development and execution of CRMC's digital marketing strategy, including website, social media, email marketing, online advertising, and emerging communication channels.
- Manage and continuously improve the CRMC website, ensuring content remains accurate, current, user-friendly, and optimized for search engines (SEO).
- Develop and maintain a robust content calendar for social media platforms, websites, newsletters, and digital campaigns.
- Create, produce, and distribute engaging multimedia content including videos, photography, graphics, animations, podcasts, and other digital assets.
- Expand CRMC's digital presence through new communication channels and emerging technologies to reach patients, providers, associates, and community stakeholders.
- Monitor social media engagement, online reputation, and community feedback while responding appropriately to inquiries and comments.
- Utilize analytics and performance data to evaluate website traffic, social media engagement, digital advertising effectiveness, and campaign outcomes.
Brand Management & Creative Services
- Coordinate the appearance and consistency of all organizational print and electronic materials, including brochures, presentations, advertisements, signage, newsletters, letters, speeches, and promotional materials.
- Develop editorial direction, creative design, production, and distribution of organizational publications and multimedia projects.
- Maintain brand standards and ensure proper use of CRMC logos, visual identity, messaging, and communication guidelines.
Media Relations & Community Engagement
- Maintain positive relationships with local and regional media, strategic partners, vendors, community organizations, and stakeholders.
- Serve as the primary media contact and coordinate media interviews, press releases, public announcements, and crisis communications as needed.
- Negotiate advertising contracts and partnerships with media outlets and vendors.
- Coordinate and direct CRMC participation in community events, health fairs, educational programs, open houses, and outreach initiatives.
- Arrange hospital tours and public information opportunities as requested.
Other Responsibilities
- Maintain patient confidentiality in compliance with HIPAA regulations and organizational policies.
- Support physician recruitment, associate engagement, foundation initiatives, and organizational strategic priorities through marketing and communication efforts.
- Perform other duties as assigned.
JOB REQUIREMENTS:
- Proficiency with social media platforms, website content management systems (CMS), email marketing platforms, and digital analytics tools.
- Knowledge of branding, public relations, media relations, and marketing best practices.
- Strong project management skills with the ability to manage multiple priorities simultaneously.
- Creative thinker with the ability to develop innovative marketing strategies and compelling storytelling initiatives.
- Professional appearance and ability to establish rapport with community leaders, medical staff, associates, patients, and media representatives.
- Knowledge of healthcare marketing regulations, HIPAA requirements, and state and federal communication guidelines.
- Experience utilizing print, broadcast, digital, social media, and emerging communication platforms.
- Photography, videography, and graphic design experience preferred.
EDUCATION AND EXPERIENCE
- Bachelor's degree in Marketing, Communications, Public Relations, Journalism, Digital Media, Graphic Design, Healthcare Administration, or related field -required.
- Five or more years of progressive experience in marketing, communications, public relations, digital media, or content development -required.
- Demonstrated experience managing websites, social media platforms, digital advertising campaigns, and content creation initiatives -required.
- Experience with video production, photography, graphic design, and marketing analytics -required.
- Exceptional written, verbal, and interpersonal communication skills.
- Strong understanding of digital marketing, social media management, website administration, content strategy, and audience engagement.
- Experience creating and producing video, photography, graphic design, and multimedia content.
CRMC BENEFITS OVERVIEW
Our comprehensive compensation plan includes, the following benefits.
- Generous paid time off
- Medical/Dental/Vision
- Kansas Public Employees Retirement System (KPERS)
- 403B Retirement Savings
- Additional Voluntary Insurance
- Federal Student Loan Public Service Loan Forgiveness Eligible Employer
- Voluntary Short Term Disability
- Employee Assistant Program
- Free Indoor Walking Track & Gym
We are excited to learn about you and hope you join us on a shared mission serving every generation with patient centered, compassionate care. Please take a moment to visit our website http://https://www.crmcinc.org/ to learn how we make an impact through collaboration, innovation, and stewardship.
Coffeyville Regional Medical Center is an Equal Opportunity Employer. We are committed to creating a diverse environment. We believe that diversity and inclusion among our associates is critical to our success. All qualified applicants will receive consideration of employment without regard to race, color, religion, gender, gender identify, sexual orientation, national origin, genetics, disability, age, or veteran status. If you need assistance or a reasonable accommodation, please contact Human Resources at HR@crmcinc.org or 620-252-1662.