Job Description

PLEASE FILL OUT THE APPLICATION BELOW FOR IMMEDIATE CONSIDERATION: https://careers-matrixmedicalnetwork.icims.com/jobs/16110/contact-center-representative/job CONTACT CENTER REPRESENTATIVE - POSITION DETAILS: Full Time – Remote: Candidates must be located in the Tampa Bay Area Class Start Date: July 12, 2021 Orientation: July 12th, 2021- 8:45am to 5:00pm in person (Largo, FL Location) that follows all CDC guidelines to adhere to Covid-19 precautions Training Schedule: Remote 2 week Paid Training: Monday - Friday, 9:00am - 5:30pm EST (No time off allowed during these 2 weeks) Permanent schedule: Remote: Monday - Friday, 9:00am - 5:30pm EST

QUALIFICATIONS:

• 6 - 12 months inbound/outbound call center experience preferred
• 6 - 12 months sales or soft sales experience preferred
• High School Diploma, GED, or determination of an equivalent communication competencies
• Candidates must be located in the Tampa Bay Area

WHAT WE OFFER:

• Competitive Base Pay + Incentive
• Career Path
• Benefits begin the 1st of the month after your start date!
• Paid holidays and personal time off
• Ongoing training program
• Fun, challenging and motivating work environment

Responsibilities

The Member Relations Team Member is responsible for promoting the benefit and scheduling of health risk assessments with members of health insurance plans. The Member Relations Team Member contacts health plan members and secures appointments for Comprehensive Health Assessment through a variety of channels. The assessments are designed to educate, inform and encourage patients and family members to participate in this program to improve their overall health and quality of life.

• Make inbound/outbound calls to health plan members to coordinate and schedule Comprehensive Health Assessment through a variety of channels.
• Through inbound/outbound ‘soft sales’ calls, explains the benefits of health risk assessments and overcomes objections.
• Accurately and concisely documents customer feedback and special needs indicated during each call in computer based system.
• Identifies and addresses the member’s issues and anticipates future needs by providing additional information, as needed.
• Navigates in a Windows-based system to access the appropriate information to service the customer.
• Operates various office equipment; including telephone, and computer.
• Other duties may be assigned, based on company’s needs.

Qualifications

• 6 - 12 months inbound/outbound call center experience preferred
• 6 - 12 months sales or soft sales experience preferred
• High School Diploma, GED, or determination of an equivalent communication competencies.
• Customer service experience in a retail, hospitality, sales, or call center environment (preferred)
• Demonstrated ability to concept-sell the benefits of a service or program, overcoming objections to participation
• Experience in a metrics driven, performance environment
• Excellent verbal and written communication skills, with good command of the English language, and strong interpersonal skills. Must be comfortable speaking with Medicare beneficiaries by phone.
• Must be able to speak clearly and concisely on the phone
• Excellent data entry skills and ability to navigate multiple computer screens while conducting a customer call
• Demonstrated ability to organize, take initiative and follow up independently
• Proven time management, multi-tasking, prioritization and follow-up skills in a rapidly changing environment
• Ability to think independently and make decisions, while adhering to company standards and guidelines
• Ability to work independently, while being a productive member of the team
• Ability to work in a fast paced dynamic growth environment
• Prompt and regular attendance required
• Candidates must be located in the Tampa Bay Area

WORK FROM HOME REQUIREMENTS:

• Reliable internet speed and broadband connection, 20 download and 5 upload. speedtest.net
• A secure area in the home to work from
• The ability to work effectively in a work-at-home setting
• The ability to come on-campus when necessary - we may need you to attend meetings, pick-up/drop-off equipment or attend special events from time-to-time
• Even though this is a WFH position, candidates must be located in the Tampa Bay Area
• NOTE: REPRESENTATIVES W__ILL NEED TO COME INTO THE OFFICE TO PICK UP HARDWARE AND ALL NECESSARY EQUIPMENT AS WELL AS ATTEND IN PERSON ORIENTATION THAT FOLLOWS ALL CDC GUIDELINES TO ADHERE TO COVID-19 PRECAUTIONS.

OUR CULTURE:

• We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture.
• We emphasizes innovation and growth, and you will be given the opportunities and tools to develop personally and professionally.
• We encourage and celebrate collaboration.
• We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of who we serve.

Matrix Medical Network is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Type: Standard Full Time, Direct Hire - Call Center Representative, Hours: Training: Monday – Friday, 8:30am – 5:00pm Permanent Schedule Monday – Friday, 8:30am – 5:00pm, Keywords: Work from home, WFH, REMOTE, customer service representative, customer service, CSR, scheduler, scheduling, Matrix Medical Network, call center, health care, outbound calls, inbound calls, auto dialer, training class, Five9, SharePoint, Call Center Office, Largo, FL

Company Description

Matrix Medical Network is the leading provider of in-home and facility community-based care management services and is in the process of revolutionizing health-care solutions. Matrix was founded in 2001 and is headquartered in Scottsdale, Arizona, with regional offices in Largo. Matrix has a national clinical organization which provides high-touch, in-home and mobile clinic care to help health plans balance cost and revenue, grow membership and improve the quality of care. After nearly doubling in size in recent years, Matrix continues to be well- positioned for continued expansion.