Job Description

 MATRIX CLINICAL SOLUTIONS consults with partners to design solutions to keep businesses operating and workforces healthy. These customized workplace health solutions include onsite clinical support, workplace certifications, vaccine deployment and testing.

Matrix, in partnership with its expert clinical advisory panel, offers customizable solutions across four distinct lines of business via in-home visits, telehealth, on-site support at medical facilities and businesses, and Mobile Health Clinics:

• MATRIX CLINICAL SOLUTIONS helps keep workers healthy and businesses run productively by designing custom workplace health solutions and providing testing, tracing, and clinical care solutions. Matrix also offers a safety verified certification program developed in collaboration with the Cleveland Clinic.
• MATRIX CLINICAL CARE helps seniors and other at-risk individuals enjoy a better quality of care, experience better health outcomes, and identify chronic conditions that may otherwise go undiagnosed.
• MATRIX CLINICAL TRIALS provides rapid and scalable decentralized trial solutions to reach broad and diverse trial participant populations and improve the patient experience. Matrix adheres to the highest standards in quality, compliance, and data collection to accelerate trial completion timelines and support trial partners.
• MATRIX CLINICAL LABS is a CLIA-certified and CAP-accredited laboratory that provides state-of-the-art diagnostic services and clinical testing support.

At Matrix, you will have endless opportunities to positively impact the communities in which we work and to affect the lives of health plan members who we serve. Everything Matrix does starts with a successful phone call that encourages health plan members to accept our invitation to visit them and support their health needs. 

WHAT WE OFFER:

• A chance to work with great people on exciting projects
• Make a difference by taking the time doing the work that saves lives that have positive and direct impact on the wellbeing of others
• The opportunity to work with a progressive company, who wants to make a difference

ABOUT THE ROLE:

This position performs mid-level support to leadership and employees.  Partners with department/division staff/site managers, and leaders to assist in the coordination of workforce deployment and staffing needs in the various service lines throughout Matrix Medical Network.  Additional partnerships and activities may include employees at all levels within the organization, as well as external parties, to support the business and client needs throughout the organization.

This position will work with  limited supervision.  Using policies, procedures, and company guidelines as a refererence will have ownership of staffing and travel opportunities by aligning the needs for our employees while working with leadership. 

The Staffing/Travel Operations Specialist may have a dual role responsible for staffing and travel operations for our clinical staff.  Some assignments may have specific concentration in Staffing Operations establishing work assignment needs in conjuction with clinical leaders to meet the expectations of our clients by managing the staffing/scheduling tools; executing and validating assignment agreements to establishing and maintaining job expectations, bonus arrangements and pay requirements; whereas other assignments may have specific concentration in Travel Operations and would be responsible for all aspects of coordinating travel needs for our employees. This includes but not limited to sourcing, organizing, booking, tracking, reporting and managing travel needs within the constraints of the company’s budget and policies.   

RESPONSIBILITIES

• Serves as a primary point of contact for customers in designated programs and process teams. This includes proactively identifying customer needs, monitoring trends and creating solutions as it pertains to ultizing existing staff or recommending the need to recruit for additional staff.

• Maintains database information for Matrix and/or personnel on a daily, weekly, and monthly basis. This includes ensuring accessibility of accurate information to department personnel as needed.

• Prepares and distributes weekly, monthly and ad-hoc business object reports in accordance with established guidelines and procedures or as requested.

• Assists leadership by performing project-related work, as needed or requested.

• May assist with personnel reviews, analyzes assignment details, and evaluates business/user needs, and documents findings.

• Reviews and recommends changes to business processes to increase system effectiveness.

• May assist and participate in system testing and support to increase effectiveness of new changes or modifications.

• Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.

• Communicate effectively through reading, writing, phone, and speaking in person or on the telephone

• Fully execute travel requisitions in a timely and accurate manner

• Research and secure air, ground transportation and hotel to provide maximum efficiency and safety for the PRN employees while staying on budget and in alignment with the pre-determined travel schedules

• Utilize best practices to organize, manage, communicate and report on travel bookings including maintaining an up-to-date travel calendar, providing accurate and thorough travel itineraries to PRN employees and their supervisors, completing travel related reporting for company management and maintaining healthy working relationships with team leaders and corporate travel agents

• Provide excellent internal customer service to PRN employees including prompt and flexible assistance with any travel related issues or change requests

• Reconcile travel costs and provide expense reports to finance

• Analyze expenses for trends, variances, cost saving opportunities and provide solution based decisions for cost effectiveness.

• Assist with vendor account relationships and negotiations when as needed

• Effectively utilize online reservations and expense management system

• Perform special assignments and projects as needed

• Performs other duties as assignment

QUALIFICATIONS

• Bachelors degree preferred
• 2 – 4 years of relevant work experience
• Must have experience  and strong working knowledge of SharePoint
• Must have experience and strong working knowledge of Excel and developing/maintaining data on spreadsheets
• Understand and anticipate needed reports and provide accurate data to leadership and business partners.
• Must have excellent oral and written communication skills to effectively interact with internal and external customers and department staff
• Must be able to follow verbal directions and instruction to perform work as described above.
• Must have the ability to organize, prioritize, and manage a variety of tasks and activities in a timely and effective manner in an independent manner

PREFERRED QUALIFICATIONS

• Has knowledge of commonly used concepts, practices, and procedures within a particular field respective to the system functions, preferred
• One to Two years of relevant work experience, preferred

SUPERVISORY RESPONSIBILITY:  None

TRAVEL REQUIREMENTS: None

WORK ENVIRONMENT: General office setting

Company Description

Matrix Medical Network is the leading provider of in-home and facility community-based care management services and is in the process of revolutionizing health-care solutions. Matrix was founded in 2001 and is headquartered in Scottsdale, Arizona, with regional offices in Largo. Matrix has a national clinical organization which provides high-touch, in-home and mobile clinic care to help health plans balance cost and revenue, grow membership and improve the quality of care. After nearly doubling in size in recent years, Matrix continues to be well- positioned for continued expansion.