Job Description

Medical Assistants are responsible for providing patient centric care and medical assistance duties for UMMS Ambulatory Care patients.

Principle Responsibilities and Tasks:

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Greets and assists patients and other guests in a professional, friendly, hospitable manner.
• Question patients in regard to recent hospitalizations and recent outpatient testing, ensuring those records are available for the provider.
• Room patients and provide triage services, including vital signs, review of symptoms and chief complaint in an electronic medical record (EMR).
• Update patients' medication list in the EMR.
• Proficient in full range of medical assisting skills, perform EKGs, manual blood pressures, stress testing and holter monitoring.
• Triage phone calls from patients and communicates this information via the EMR to the providers. Places return phone calls as directed by the providers.
• Completes pharmacy/patient refill requests as directed by the providers. Completes prior authorizations for medications when required.
• Maintains EKG machines, blood pressure cuffs, holter monitor equipment, and stress testing equipment by cleaning/sanitizing and replacing electrodes, lead wires, paper, etc. Contacts biomed department for repairs when necessary.
• Cleans exam rooms and keeps them properly stocked with needed supplies and patient gowns.
• Handle the incoming faxed bloodwork.
• Maintain sample drug closet by organizing and properly disposing of all expired medications.
• Monitors medical supplies and patient gowns for the office. Coordinating the placement of orders and putting supplies away in the office.
• Complies with established departmental/organizational policies for attendance, punctuality, procedures and safety.
• Performs other duties as assigned.

Required Physical and Environmental Demands:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Heavy lifting and the ability to transport stretcher and wheelchair patients may be required.
• Required to move from one location to another within and outside of the building; push, pull and reach; bend; stand for long periods of time; and sit for long periods of time.
• Must be able to speak and write English fluently.
• Requires travel between system locations.

Qualifications

Education and Experience:

• High school diploma is required.
• Successful completion of a formal medical assistant training program is required. In absence of program completion, one year of related work experience will be accepted.
• BLS/CPR Certification required.

Knowledge, Skills and Abilities:

• Must be a passionate effective role model for patient experience and employee engagement.
• A positive and energetic attitude which inspires other team members.
• Demonstrated ability and strong commitment to exceptional patient care and customer service principles.
• Possess excellent organizational and record keeping skills.
• Ability to communicate effectively, balance multiple tasks, set priorities, and solve problems independently.
• Ability to see, hear, and accurately read and write medical terminology
• Working knowledge of infection prevention procedures and safety precautions applicable for work in a clinical office setting.
• Technology proficiency is critical, including previous EMR.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation:

• Full-Time/Days (8:30am-5pm)
• Pay Range: $19.4-$28.64
• Other Compensation (if applicable): $2,500 Sign-on Bonus with a 1-year work commitment; restrictions may apply
• Review the 2025-2026 UMMS Benefits Guide

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