Benefits:

Health insurance

Opportunity for advancement

Training & development

Make an impact—front desk to triage

At American Family Care, our Medical Assistants are the heartbeat of the clinic and our Medical Receptionists are the face — and for this role, we'll be training someone to wear both hats. Whether you’re triaging a patient, drawing blood, or ensuring accurate insurance eligibility, you’ll play a key role in delivering care and ensuring our services are paid correctly.

If you thrive in a fast-paced urgent care or medical office setting, adapt quickly, and pride yourself on both accuracy and compassion, we want you here. For this role, we will be training someone who can p

What you’ll do

Clinical Care: Greet and triage patients, collect vitals/histories, perform venipuncture and CLIA-waived point-of-care testing (COVID, flu, strep, glucose, A1C, UA, etc.), assist with minor procedures, wound care, EKGs, and nebulizer therapy.

Patient Service: Educate patients on both clinical procedures and financial expectations, provide clear discharge instructions, and de-escalate concerns with empathy and professionalism.

Team & Compliance: Participate in daily huddles, maintain compliance logs (crash cart, fridge temps, etc.), support infection-control and HIPAA standards.

Master Insurance Verification: Meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximize revenue capture

Excel at Financial Counseling: Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand

Solve Billing Problems: Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue

Drive Patient Satisfaction: Deliver exceptional service even during difficult financial conversations - keeping patients happy while handling payment matters

Be the Face of AFC: Greet patients with the warmth and professionalism that makes AFC stand out in healthcare

Own the Front Desk Flow: Process payments, schedule appointments, and manage patient check-ins with lightning efficiency

Protect Patient Information: Maintain organized records while strictly following HIPAA regulations

What We’re Looking For

Completion of an accredited Medical Assistant program.

Active national MA certification (CMA, RMA, CCMA, or equivalent) at hire.

At least 1+ year of experience with insurance verification and patient registration required.

Current Basic Life Support (BLS) certification (or ability to obtain before starting).

Urgent care or emergency room experience highly valued.

EMR proficiency (Experity preferred); comfort with payer portals (e.g., Waystar).

Proven venipuncture and specimen collection skills.

Experience with insurance verification and medical billing (non-negotiable!).

Explain complex insurance concepts to frustrated patients with empathy and clarity.

Obsessively detail-orientation – a single digit error in an insurance ID can cost thousands.

Tech-savvy with medical billing software and EMR systems.

Excellent problem-solving skills and can find billing solutions that work for both patients and the clinic.

Additional requirements

Must successfully pass a drug screen and criminal background check as a condition of employment.

Full availability including ability to work evenings/weekends and float to nearby centers as needed.

Why You’ll Love Working Here

Competitive pay and benefits package.

Opportunities for professional growth and cross-training.

Collaborative, supportive, patient-first team culture.

Make an impact by delivering The Right Care. Right Now.

Work environment

Fast-paced urgent care with frequent role-switching; prolonged standing/walking; routine exposure to blood and body fluids (strict PPE adherence); occasional lifting up to 25–30 lbs; weekend/evening shifts and float coverage as needed.

American Family Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

AFC is committed to pay equity and transparency. The expected pay range for this role is $18.00 – $21.00 per hour. Final compensation offers will be determined based on a combination of factors, including experience, certifications, education, and geographic location. In addition to base pay, AFC offers a competitive benefits package and advancement opportunities (varies by full-time/PRN/part-time status).