We are seeking a Medical Billing Customer Service Representative with at least 1 year of medical billing experience, including a solid understanding of EOBs, co-pays, deductibles, and co-insurance. The ideal candidate will be professional, detail-oriented, and an excellent problem-solver, capable of handling patient inquiries with empathy and accuracy. This role requires strong multitasking skills, as you’ll be navigating our EMR system while assisting patients to resolve billing questions and ensure a positive experience. Bilingual is a plus, but not required.

This position is responsible for serving as the primary contact for patients regarding billing-related questions and concerns. Responsibilities include answering inquiries, researching and resolving account issues, providing clear and accurate information, and ensuring a positive customer service experience that supports the overall revenue cycle process.

About Us:

99 Healthcare Management is a Dallas-based physician practice management company. We help healthcare providers focus on their core skills – delivering high-quality care to their patients - by providing oversight and support for all administrative functions. Our service areas include human resources, accounting, marketing and business development, provider credentialing, and revenue cycle management. The practices we manage range in size and specialty and include internal medicine, family medicine, pain management, cardiology, OBGYN, and more.

Learn more about our 99 MGMT Office and our culture by visiting www.99mgmt.com or our Facebook page!

Essential Functions:

• Serve as the primary point of contact for patients and providers regarding billing questions and concerns.
• Respond to a high volume of inbound calls and make outbound calls to collect payments or set up payment plans.
• Research and resolve account issues, discrepancies, and complaints in a timely, professional manner.
• Provide accurate information on statements, copays, outstanding balances, services, and rates.
• Work with patients or insurance representatives to resolve billing inquiries and payment arrangements within established protocols.
• Follow up on delinquent accounts, offering repayment options when appropriate.
• Assist with mailing claims, correspondence, and other billing-related communications.
• Identify and report inconsistencies, changes, or errors with payor activity to the billing supervisor.
• Maintain HIPAA compliance by protecting patient privacy and handling sensitive information appropriately.
• Participate in meetings, training programs, and process improvement initiatives.
• Perform other related duties as assigned to support the billing department.

Skills and Qualifications:

• Associate’s degree or two years of related experience.
• Customer service experience.
• Medical billing experience.
• Knowledge of accounts receivable and insurance processes.
• Professional phone etiquette and exceptional customer service skills.
• Ability to handle high-volume, fast-paced situations calmly and professionally.
• Strong multitasking and independent work capabilities with high accuracy.
• Strong work ethic, professionalism, and commitment to client/patient satisfaction.
• Proficiency in MS Office, especially Excel and Outlook.
• Athena or eClinicalWorks (eCW) experience preferred.

Schedule:

• Monday-Friday, 8 AM - 5 PM. No weekends, holidays, or after hours.

Benefits:

• 401(k) with matching*
• Medical, Dental, Vision Insurance
• Flexible Spending Account
• Disability and Life Insurance
• Paid Time Off
• Employee Assistance Program

*401(k) Retirement Plan – Our company offers a 401(k) plan with immediate vesting on employer contributions. Employees can start contributing after 6 months of employment with both pre-tax and Roth 401(k) options available. The company provides a 100% match on the first 3% of contributions and 50% match on the next 2%, fully vested from day one. Additional investment options, loan features, and rollover support are available. Annual contribution limits apply.