Job Description

JOB SUMMARY:

Greets and directs patients; answers telephone; schedules appointments; pre-registers patients; collects payments for service; files medical records; distributes medical records to physicians. Codes encounters.

ESSENTIAL FUNCTIONS OF THE JOB:

• Schedules appointments; orients patients to office procedure.
• Prepares the daily schedule of patient appointments and encounter forms; resolves related problems.
• Greets and directs patients; explains overall process; answers general inquires; provides explanation for delays.
• Pre-registers patients prior to first office visit, if appropriate.
• Schedules tests, surgery, procedures and referral appointments upon request of the physician.
• Prepares patient records; obtains patient and guarantor information; verifies insurance eligibility, referrals, and authorizations.
• Counsels' patients regarding billing and health insurance coverage; obtains signed authorizations from responsible person for treatment, insurance, and/or release of medical information.
• Inputs data related to insurance billing and medical record information into the Practice Management System and/or EMR.
• Performs reconciliation between schedule, encounter forms and payments.
• Answers telephone; takes and relays messages, including critical information; directs calls; provides general information.
• Receives, sorts and distributes mail.
• Assigns CPT and ICD-9 codes to encounter forms as applicable.
• Collects payment for services; writes receipts.
• . Types/transcribes, proofreads, edits, and drafts correspondence, reports, minutes, forms, etc., including confidential information; distributes/sends, as required; and assembles reports and documents as required.
• Schedules meetings for physician as needed, prepares materials as necessary.
• Completes and submits payroll for support staff.
• Operates various office equipment, oversees the care and maintenance of equipment, arranges repairs as necessary.
• Inventories and orders office supplies, follows up on orders.
• Reviews and codes invoices for office expenses, disbursements and requests for purchases with support from Manager Clinic Services. Submits codes invoices to A/P Finance for payment.
• Serves as liaison between office, SHS, SCF, and any other entity as appropriate.
• Recommends changes to increase efficiency of office operations.

Qualifications

MINIMUM EDUCATION, EXPERIENCE AND LICENSE/CERTIFICATIONS REQUIRED:

• High School diploma and a minimum of one year of clerical experience preferably in a medical setting or an equivalent combination of education and experience. Demonstrated keyboard familiarity. Demonstrated excellent interpersonal, verbal communication, and organizational skills. Working knowledge of ICD-9, CPT-4 and medical terminology preferred.
• The employee in this position must be able to demonstrate the knowledge and skills necessary to provide care based on the age of the patients served. He/she must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status, to interpret the appropriate information needed to identify each patient’s requirements relative to his/her age-specific needs, and to provide the necessary care as described in the department’s policies and procedures

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation

• Pay Range: $19.23-$27.31
• Other Compensation (if applicable):
• Review the 2025-2026 UMMS Benefits Guide

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